[Resolved]  OYO — (ekct2603) 6 months - still refund is pending. i escalated on 14 june today its 21 december 2019. half year is over but no amount is refunded

Address:110034
Website:Oyo

I was travelling professionally i booked a property named kalras bnb in gk delhi, once i reached that property it didnt seemed the way it ws shown on app. It was under construction and highly casual and filthy.
I had 5 luggages the moment i reachd there reception, the man handed me the keys and asked me to move to the room, there was no lift and i had to move to 5th floor as that room was only available as per there saying where the complete place looked isolated, i asked for help but they said i have to help myslf, i carried all 5 luggages by myslf till 5 floor. But the surprises didnt stopped here, more fun to the day the moment i opened the door of room, room was as equal to size of double bed only. It was too small i was unable to walk around, it was that small, and accommodating 5 bags? Ohh forget about that. I immediately reached the owner he said this is all we have to offer against paymnt of
Rs 2790. I reached the oyo customer care one of guest manager named ankit advised me to leave the property and book other property and the regund will be processed. I immediately moved out. The same day i booked another property capital - o in gk delhi. The same day in late evening i was curious to knw about my amount, i checked the status of the same property i was shown checked in, despite the fact i left the property within 20 minutes after dispute. Then again i contacted customer care they verified the complete incident with the owner and the owner agreed upon the things after successful verification the guest manger made assure that i have moved your case in refund bucket sooner it will be refunded, and very gently he apologized for the inconvenience. Since then till today i have contacted more than 200 executives, have sent more than 500 emails, no refund in processed.
Everytime i receive an intimation while i call that your refund is processed, i have 100s proofs ffor that, but still it didnt reach me till. Today, i dnt understand which airplane my refund has boarded that till now its unable to reach me. These customer care people are just fooling me since 6 months. Kindly help in getting my refund of rs 2790 back before i file a fir now. I have been patiently waiting since past 6 months enough of # now. And whenever i call for hours i am kept on hold on name of resolution and after 1.5 hour they disconnect my call.
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Jan 22, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2019
OYO Rooms Customer Care's response
Dear Guest,

We regret the inconvenience caused. Rest assured, we'll get this checked and connect with you soon.

Regards,
Team OYO
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