[Resolved]  OYO — fraud

Address:	Vinod Baug Plot No.2, Jetalpur Road, Jetalpur Bridge, beside Himalaya Cancer Hospital, Jetalpur, Vadodara, Gujarat 390020, Vadodara, Gujarat, 390020
Website:	www.veronicahotels.com

This was the worst experience i have ever happed with me. First oyo spoiled my booking with yavehi hotel. Then they have shifted me in o-collection veronica hotel where only 2 staff member was there. Room was very unhygienic. They gave me a water bottle which was dirty and has no cap on it. There were only two staff member one on the reception and second in the housekeeping department in the entire hotel premises and this was pathetic. How can we trust you?
At the time of booking, i choose complimentary breakfast for me and my family and when oyo transferred me they were very rude to me when i asked for it. Also, i have checked in at around 1;30 because of the oyo spoiled and i already confirmed with the person who transferred me to o-collection that please make sure my check-out time will be 1 as i am checking right now and also make sure about breakfast he said that okay we will do.
But after checking no one was giving me proper answers everyone was just showing me the company policy. I agree if it happened because of me but the mistake was from your side then how can you give such answers.
Main this i booked one room for 3 guests in the hotel room there was only one king-size bed and when i asked for the third bed they have given me a mattress to sleep. Seriously this is the way to treat your clients. It was a family trip and oyo spoiled my trip.