[Resolved]  OYO — fraud (don't pay back 50%)

Website:

www.oyorooms.com/?utm_source=google&utm_medium=cpc&utm_campaign=India_Brand_generic&gcli

Hi,

We booked an villa in lonavala for 9-11th august, booking details to follow:
Booking number : rnez5640
Place lonavala 4bhk

We have been trying to contact and have a conversation with all your executives at customer support. Since we stepped in the bungalow the floors were slippery oily and very dirty. They walls were leaking, induction isn’t working also no hot water service is provided.

We have been charged a lot for this bungalow and don’t find it worth even standing by.
Our bags are ruined because of water inside the villa.
And the rooms are stinking with liquor and food smell!

The rooms are untidy. The manager of the property rohit deshmukh
[protected] promised us a refund of 50% of the charges paid by us during the booking. Which is ₹10, 000, a big amount for us.
Since then rohit is not answering our calls nor oyo is providing us any help in this case.

Also, oyo is been listing properties which are not as described and thus manipulating for business.

Help us to solve the issue immediately.

Best regards,
Vaibhavi shah