[Resolved]  OYO — guest services and hospitality

Address:Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:www.oyorooms.com

It seems this has become a regular habit of oyo to decrease the level of hospitality in their managed hotels.

The map for the hotel was not correct we dropped at wrong place on very first go then hotelier took us to the hotel on bike.

Tv was not working i called them multiple time but no response. They ignored the issue like nothing ever happened, i asked to change the room as room had some crack holes in their walls they denied.

I called them multiple times for drinking water and heater but no response from their side, no one is even picking up the phone.

I called you guyz and you confirmed the same that they are not picking up your phone as well.

So basically i had the worst experience with my partner at your managed hotel.
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Mar 12, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2019
OYO Rooms Customer Care's response
We regret the inconvenience caused, Please share your booking ID/contact no. over DM so that we could assist you on priority.

Regards
Team OYO
Feb 22, 2020
Updated by djcool.official
Booking ID: JYUD4679
Phone No: [protected]
Complaint comments 

Comments

Poor service provided by OYO. I have a reservation scheduled on 1 St of Feb at nuvem, goa now without my consent OYO has change my location causing me lot of last minute Hassel and has tested my patience. pathetic customer service as well. promises made cannot be fulfilled by you people.

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