[Resolved] OYO — hotel denied for online oyo booking

Bikram Tamang

from Mumbai, Maharashtra

Address:	Purba Medinipur, West Bengal, 721463
Website:	ONLINE HOTEL BOOKING

Dear Sir/Madam,

I had booked (prepaid) a hotel at Digha named Hotel Amabalika for 1 room 2 occupancy from today I.e 12.06.2019. Today I got message from Oyo that My booking is done in another hotel name Malancha. My spicejet flight from IXB to CCU got delayed for 4 hours therefore I am at Kolkata right now and I have booked a night bus to digha which will reach tomorrow morning at 5:00 am. From here I make a call to hotel Malacha were the Manager replied that they won't take guest from any Oyo booking. So, I called Oyo for assistant and I told the issue. The customer care name Ashis hold my call and I didn't had any resolution regarding the matter. I am not sure there will be from Oyo. I am not going to book any in future from Oyo. Booking no. PEOX9468.

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Aug 8, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

Verified Support

Jun 27, 2019

OYO Rooms Customer Care's response Our team attended the concern diligently and the needful communication has been sent over the Email. We assure you such instances will not take place again. let us know fo any other assistance. ~ku

Team OYO.