[Resolved]  OYO — inconvenience

I have booked an hotel through the oyo app. I have booked two rooms for rs.1265 in the hotel named new holiday inn. But when i reached the hotel the person at the reception asked me to pay rs. 5000. I showed the image that the booking was confirmed for 1265 but he did not agree. I called the oyo customer care centre but they did not helped me i faced a lot of problem because of their inconvenience. Oyo app is the worstest hotel booking app i have ever seen. This app should be banned in india because of its poor services.
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Nov 16, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
OYO Rooms Customer Care's response
Hello Guest,
We never want any dissatisfactory experience for any of our guest. Kindly share the booking ID/contact number, we'll get this checked for you.

Regards,
Team OYO.
Complaint comments 

Comments

I have the booking with ID KQYZ0986 for today, but hotel denied check-in because of some issue with Oyo for money.
Since yesterday I keep on trying oyo customer service thought WhatsApp, oyo chat, call but everybody passing the time.

Worse service I ever seen.

OYO Rooms Customer Care's response, Oct 14, 2019
Verified Support
Hi,
we regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Thankyou for sharing your booking details, our concerned team will get in touch with you soon.

Regards,
Team OYO
I paid the money through google pay rs.839 for one night on 27/09/2019 but hotel not received the payment and told to make the payment again.
I did not get the money back of my first transaction and oyo is not helping me.
worst customer care service.

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