Oyo Life — reg: security deposit amount is not refunded since 5 weeks (booking id :94351)

Dear sir, madam,
I would like to inform you that i have transfer amount security deposit amount rs 10, 200 for room booking blr1039 and i didnot check in on 30th january due to my health issues, i have communicated to property manager, oyo life escalation department to refund amount
I have recived an email from oyo life that cancellation of booking fees amount rs 999/- and i have conformed by an email that you can reduce rs 999 from security deposit and remaining amount will deposite into my account

I am calling over phone oyo escalation department to refund amount status since 5 weeks but there is no response from oyo life and oyo escalation department

I am requesting you that please help me to get the my security deposit amount refund into my account

Thanks very much for your support and looking forward with your help

Thanks
Suresh