[Resolved]  OYO — outstanding amount increased from 0 to 495

Hi,

This is very unfortunate to say that I am highly dissatisfied by the service offered from Oyo.

I booked my room (Booking Id: LVEM2354) and I made the complete payment and received the message that my hotel has been booked.

After receiving the message, I booked my travel tickets.

After sometime, I came to know that my hotel has been cancelled by Oyo. I called customer care service but they started making me fool by giving nonsense reason. They even closed the issue without providing any solution. Such type of behaviour from Oyo is really heart breaking and disgusting. Later on I raised a complaint and it was resolved

Now, again after 2 days, it started showing that outstanding amount of Rs. 495 is due.

I don't know why this thing is happening again and again with me and this is a kind of mental torture Oyo is giving to me.

Such kind of acts are really unacceptable and it is really hampering my journey. Kindly provide its resolution and make the outstanding amount as zero as I have already paid the amount which was asked at the time of booking.

Kindly provide the solution soon as possible
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Sep 7, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
Jul 17, 2019
OYO Rooms Customer Care's response
We apologize for the inconvenience you had to face. Our team has sent an Email on the registered mail ID. Kindly acknowledge that. We assure you we'll take care of your future stays. Let us know for any other assistance. ~Nb
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