[Resolved]  OYO — oyo cheating by taking my money but not given the room

Website:

oyo.com

Dear sir,

Yesterday (19-oct-2018) night at 11.45 pm i booked 2 room in "jaya morita lodge, belur" through oyo. Booking id is itha2693. I went to the hotel for check-in but they denied to provide the room and said all the rooms are already sold-out & there is no rooms available right now. And advised to cancel the room reservation and oyo will pay the booking amount as refund".
So, i called oyo customer service team for the solution. Customer service team verified with property owner and said rooms are not available and rearrange some other rooms in same area but they could not arrange any rooms on that night.

On the discussion oyo customer service team said to refund the total booking amount in 14 days. But, after this oral confirmation i didn't get any updtes/notifications about refund. Again i checked with oyo customer service team about the issue. They said"we could not process any refund request at night. So, we will process in the morning"and morning i checked again. They said"we will process the refund request after 9am only". After 9am whenever i connect to customer service team and given the booking id and issue details they will disconnect the call.
It's very disappointed to me. At the time of booking it shows 3 rooms available. Based on that only i booked the room. But, in reality i didn't get any rooms & whole night i stayed in the car with family. Please think about my situation and the worst case is i follow the oyo customer service team for the refund process from midnight. But, not yet received any updates.
Please help me.

Thanks
Ganesha jagannathan
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