[Resolved] OYO — Oyo fraud payment call: Information leaked by Oyo man

Nikita Dhuri

from Mumbai, Maharashtra

Sep 11, 2021

Website:

www.oyorooms.com

I want to draw your attention to the incident that happened On 11 September 2021, I had received a call from an OYO representative asking for payment of Rs. 2928/- for booking confirmation. After making a successful payment I haven't received any confirmations. When I tried to contact customer care they are not ready to help me with this. I don't understand how that person knows every detail about my booking. He knows everything in detail that means OYO management is very careless about customers sensitive data. This is unfair that company are not trustworthy right now.

I am attaching the screenshot of the payment so that you can be sure and check if the action has been initiated by any of your representatives.

Please let me know further steps to protect my account in the future.

Also, let me know if there is a possibility to recover my hard-earned savings.

Booking ID: D44L5503

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Oct 28, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Sep 11, 2021

Updated by Nikita Dhuri I want to draw your attention to the incident that happened On 11 September 2021, I had received a call from an OYO representative asking for payment of Rs. 2928/- for booking confirmation. After making a successful payment I haven't received any confirmations. When I tried to contact customer care they are not ready to help me with this. I don't understand how that person knows every detail about my booking. He knows everything in detail that means OYO management is very careless about customers sensitive data. This is unfair that company are not trustworthy right now.

I am attaching the screenshot of the payment so that you can be sure and check if the action has been initiated by any of your representatives.

Please let me know further steps to protect my account in the future.

Also, let me know if there is a possibility to recover my hard-earned savings.

Booking ID: D44L5503

Verified Support

Sep 13, 2021

OYO Rooms Customer Care's response Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia