I had booked OYO in June 2022 for a stay in Hyderabad form July 18th to July 28th which was fully prepaid.
On the previous day of my check-in, I saw that additional 10, 000 rupee was being charged in the app (which was showing as I had to pay before check in).
I called OYO CC and they said there is some technical error, and they will shift my stay. After shifting again, I got a message saying I have to pay 10, 000 extra.
OYO CC again said they will shift my stay and there was no option to select I had to accept what they shifted.
I reached the place at 10AM and service guys said you need to still pay extra to check-in. I again called the CC, and they changed the extra amount from their side.
Before checkin I wanted to see the room when I reached the room I couldn't even go inside the room. it was stinking and bed had all kind of stains possible.
I immediately called the OYO CC and they connect me to Guest Manager, after the conversation he said me to provide the pictures which I did.
After being on call for more than 30 mins he said we cannot shift you and I have to stay in this place there is no option. In the meanwhile, the OYO place had already checked me in in their system. I contacted OYO again and said I can’t stay here please cancel my stay and issue a refund.
I checked into another hotel (not OYO) and again contacted OYO when they said its checked in from OYO hotel system we can issue refund after your booking period is over.
It’s been more than 2 weeks now OYO is not responding to my email, or I am able to connect to their Customer Service Team.
Booking ID: M8XQ0219
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We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Rest assured, we'll get this checked and connect with you at the earliest.
Regards,
Team OYO