OYO — oyo property shalom in haldwani

Address:

Hotel Shalom, Rampur road, Haldwani, Nainital, Uttarakhand, 263139

I have been given booking by oyo customer care in pradeep's hostel in haldwani for 14th dec and checkout was 15th dec. After reaching there i found it of not good for my family as it has no parking available and the rooms are also suffocating. I cancelled it and it was quite late around 10:30 pm. I immediately called again oyo team and they took so much time for giving me another site nearby. Finally they shared the location of shalom hotel on rampur road. Where i reaches around 12 :08 am (Midnight) and due to lack of signals in that region i could not confirm it. But i have no choice to opt it and let my family sleep.in morning when i called up oyo guys for complaining abt the property, they were not listening and just asking for booking id. They should have confirmed it from the hotel manager infact. The room was ok and the washrrom was dirty and very small, no geyser, no phone working in the room, quilt given to us was not good, bed was not in good condition and neither the mattress. I called the owner too complaining the same things, also for the overrated price for this room. He was telling me that he don't take bookings through oyo. However someone at reception at my arrival has taken my details and i was telling him that oyo has quoted rs 1370 for the room occupancy and moreover they have given us oyo bathroom kit too. It is overtly budget room and the owner is crooked. I paid the amount and checked out next morning.

Suugestion for oyo: pls disown such properties from oyo's list of hotels.

Thanks