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[Resolved]  OYO — OYO refund policy is fraud I lost 1250+ Rs

Oyo is worst. your refund policies is worst. I asked your customer executive to refund my amount by they refused to refund and give me a statement that it is againt our policies.
i have a genuine reason of cancelling booking.
OYO call executives even dont know about oyo policies and giving statement that refund is against the oyo policies.

Before Booking they promise me to refund 100% amount if hotel manager will not allow me for checkin,

Booking Date: Booked by Lokesh on Sun, 10 Jan 2021
my booking details is checkIn:[protected] & BOOKING ID: LOYM4376
I lost my 1200+ Rs amount because i already paid them before check in.
a complete chat conversion iam uploading with the customer executive.
CHAT: https://controlc.com/09c7ba6a
i also talk on phone with their executives but they said refund is not possible.
i gave them genuine reason that hotel manager refused me for checkin without filling unauthoried form (form about: customer will be responsible if you have been murdered or raped by anyone or anything happen with you inside the hotel room, customer will be responsible).

This means hotel is not proving any safety and security from their side.
hotel manager is asking me to fill the form which will be shared with the local authorities.
Aadhar card is not enough for them, Driving lisence is not enogh for them that form is valueable for hotel staff.
it was my mistake that i paid oyo before checkin.
why i will use OYOrooms to book hotel if i have to fill those forms.
from the next time i will go to hotel and pay for the checkin and will not use oyo again.
hotel staff provided me many more forms: self responsibility form, covid form, declaration form and entry in the register.
if i have to fill all those things why should i use oyo.
i will make youtube video on their fraud refund policies of OYOrooms.
OYO refund policy is fraud I lost 1250+ Rs
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Yes (0)
Jan 13, 2021
Complaint marked as Resolved 
Thankyou oyo, i recieved my refund approved by sandeep Sir.
Jan 13, 2021

Complaint Status

OYO Rooms customer support has been notified about the posted complaint.
Jan 12, 2021
Updated by oklokesh
they gave me an offer, that oyo will refund the amount only if i will book a new hotel room of same or more amount(1200+).
I was agree in that case also. i asked them to add the amount in my oyo wallet so that i will use it after 2days.
but oyo executive refused me to give 2days time. he was saying that you have to book and checkin within 24hr from the date of cancelled last booking. But before it i already arranged accomodation.
OYO and hotel owners are making their own policies where customers are suffering.
Jan 12, 2021
Updated by oklokesh
For the new booking oyo executive was asking me to payt again 1250+ amount, and again false promissing me that old cancelled booking amount will be refunded after the 15days of checkin of new booking.
What the hell is going on?
1250+ already paid for the cancelled booking
again i have to pay 1250+ for next new booking to get the refund of previous booking
when i used to book hotel room on call executive always force you to book instantly.
but in case of refund they will make you fool till 15days.
but in my case after 15 days refund is not possible by oyo company.
this is how oyo digest money of poor peoples and then refuse to refund even a single penny.
Complaint comments  2 CommentsShareTweet

Comments

Dear Guest,

We would like to inform you the refund has been initiated and it will take 7-14 working days to get reflected on your account. We appreciate your patience in this regard.

Regards,
Team OYO
Hi Lokesh, These guys do not understand a simple English.
All they know is to eat our Money.
Just get this escalated to the highest level.

OYO is nothing but a "JOKE" I'm sure you have not got a full refund.

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