[Resolved]  Oyo Rooms — Q0584298/Unhygienic rooms/Unprofessional support team

This is regarding my stay Q0584298.

I have had the worst of the worst experience at my stay.
The hotel is so unhygienic and very dirty!!!

During this COVID19 situation the govt has requested to follow strict rules yet you guys have are doing the opposite.

I have taken images of the dirty walls, insects, wooden cupboard, wet walls, very dirty bathrooms etc.
The TV did not work.
I paid 1, 599₹ to get a very bad hotel.

THE CONDITION IS JUST PATHETIC.

Now comes the part where I tried contacting the support team over call, apps, emails etc.
None have helped me out and all are so unprofessional none are tried on how to talk, behave with a Customer.
They abruptly cut my calls, my call just went in a loop. I tried contacting escalation team for almost an hour+ yet no response.
Very unprofessional behaviour.
Worst experience ever.

I’m just so much angry and hurt, I have paid 1, 599₹ To get this?

PFA the images of the hotel and the call recordings from the support team.

REQUEST FOR A FULL REFUND OF MY MONEY AND NO MORE INTRACTIONS WITH OYO TEAM.
THIS IS MY LAST STAY AT OYO AND WILL NEVER USE OYO OR REFER ANYONE TO USE IT.

PLEASE HELP ME GET A FULL REFUND ON THIS PLEASE.

Regards,
Kiran