[Resolved] OYO — you took my money and didn't even provide me a room

Sujoy Anish Raj Pradhan

from Margherita, Arunachal Pradesh

Website:

Oyo.co.in

Hello all,
This is to inform you that when i booked a room in shillong the oyo guys put my paid booking on process and gave it to the person paying a bit more than me who arrived an hour late. They made me stand in the lobby for 2 hrs with my mom and dad. Then i was informed that a booking has never been made at all.. So i asked for a faster refund but they say i have to wait for 7-14 days to get my money. Wow!! Does it take 7-14days for them to take our money?? Even the customer service was terrible. They had no clue what was going on. Friends plz don't use oyo at all they just don't care about your stay and your convenience.

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Aug 29, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jul 25, 2017

Updated by Sujoy Anish Raj Pradhan Not resolved and they did not even provide me with a solution

Verified Support

Jul 26, 2017

OYO Rooms Customer Care's response Dear Sujoy,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Kindly share your booking ID or contact number with us. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO