[Resolved] OYO — payments and refunds

2 Reviews
 bala.ak1976 on Dec 11, 2019
As i have booked the oyo room through paytm website and it was confirmed.. A week ago
Once we reached to the hotel and they themselves oyo has cancelled the property.
And they said that we have other occupancy that too far away from that place.. And we went there and checked in that is not a good property for a family.
So immediately we vacated from that place. And asked for the refund they oyo said contact back source.
And i don't know the back source..
Finally i lost the money and vacation plan
Everything was collapsed.. Simply they frustrated and never ever seen this much complication with oyo.
My booking id is cwzs7185

payments and refunds
Complaint marked as Resolved Jan 13, 2020

Complaint Status

[Dec 11, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Dec 12, 2019
Hi, We are sorry for the trouble caused. Please be assured that the raised concern will be resolved at the earliest. ~Aish
Verified Support
OYO Rooms Customer Care's response, Dec 12, 2019
Hi, our concerned team has reached to you with a proper resolution. Please consider this experience as an exception. We assure a hassle free stay in the future. Feel free to get back incase of any other concerns. ~Aish
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO - payments and refunds