[Resolved] OYO — payments and refunds

bala.ak1976

Website:

oyo

As i have booked the oyo room through paytm website and it was confirmed.. A week ago
Once we reached to the hotel and they themselves oyo has cancelled the property.
And they said that we have other occupancy that too far away from that place.. And we went there and checked in that is not a good property for a family.
So immediately we vacated from that place. And asked for the refund they oyo said contact back source.
And i don't know the back source..
Finally i lost the money and vacation plan
Everything was collapsed.. Simply they frustrated and never ever seen this much complication with oyo.
My booking id is cwzs7185

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Jan 13, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

OYO Rooms Customer Care's response Hi, We are sorry for the trouble caused. Please be assured that the raised concern will be resolved at the earliest. ~Aish

Verified Support

Dec 12, 2019

OYO Rooms Customer Care's response Hi, our concerned team has reached to you with a proper resolution. Please consider this experience as an exception. We assure a hassle free stay in the future. Feel free to get back incase of any other concerns. ~Aish