[Resolved]  OYO — refund not given

Address:AXIS HEIGHTS 2259 NAYABAD,NEW GARIA, Kolkata, West Bengal, 700094

I made a transaction for booking id (Wkjc1632) at a hotel via oyo rooms on 19th feb 2020 with transaction amount of 2060/- (2060 from paytm wallet). They cancelled the booking due to the hotel cannot provide me room on the same date (19th feb 2020) due to some reason and it has been more than 21 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. After confirming with paytm mentioning the order id, paytm says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the paytm side. Kindly initiate the refund. I am fed of calling oyo and paytm again and again without any worthy results.
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Apr 17, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Mar 17, 2020
OYO Rooms Customer Care's response
Hi, sincere apologies for the trouble caused to you. We have noted your concern, please allow us some time to get this checked for you.

Regards,
Team OYO
Verified Support
Mar 17, 2020
OYO Rooms Customer Care's response
Hi, we worked on your concern raised and addressed it for you. We again apologize for the inconvenience and assure you we'll take care of your stays in the future. Let us know for any other assistance.

Regards,
Team OYO
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