[Resolved]  OYO — refund not received from oyi

Address:Pune, Maharashtra, 410401

Dear all,
I have stayed your one of the flagship property in lonavala. Property name is basilica holiday home (Oyo flagship 36890). I have booked 03 rooms for 01 night and my booking amount was rs. 4500/- but the receptionist mr. Shrikant has collected rs. 9000/- from me. During checkout i was busy and i have settled that amount and after that i realized that i have paid double. Day before yesterday i have contacted with basilica and i have asked them refund my amount they have sent me a image and told me to contact with you for refund. I don't how it's possible to charge guest twice. Please look into it and refund my money.

Check-in date: 11th may, 2019
Check out date: 12th may, 2019
Guest name: dr. Mukesh
Booking id: lkjx5937

*please take necessary action on urgent basis.
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Jul 29, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2019
OYO Rooms Customer Care's response
We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. 
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