OYO — refund of advance amount

Mishramadhu

from Bhopal, Madhya Pradesh

Address:	Noida, Bhopal, Madhya Pradesh, 462039
Website:	www.oyorooms.com

I have booked a kashmir trip

from 11/8/19 to 17/8/19 through oyo with the help of agent and gave the advance of rupees 4500 but due to “*SECTION 144*” there was a
condition where tourists were not allowed to go and visit places because of curfew so we had to cancel our trip Which was totally not our fault.
I asked to my agent to cancel the trip and refund my advance money as he said before that, all money will be refunded if there is any reason such as natural disaster, curfews and any others, but Agent of OYO denied completely and said that there is no policy for returning money back
which is really disappointing. I did mail to OYO But i did not got any response from there side.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

OYO Rooms Customer Care's response Hi,
We are extremely sorry that you had to face such an inconvenience. Oyo Hotels & Home always ensures that the customer is served with the best of services and hence, such an incident taking place is extremely unfortunate. Please help us with your booking details so that we can resolve your issue on a priority basis.

Regards,
Team Oyo

Sep 03, 2019

Updated by Mishramadhu My booking id is -QRSL1659

Verified Support

Sep 04, 2019

OYO Rooms Customer Care's response Hi,
The following booking ID is showing invalid. Kindly share the correct details.

Regards,
Team Oyo

Sep 04, 2019

Updated by Mishramadhu I got two booking id one from oyo agent Mr Somil Gupta and another from oyo.[protected]@oyorooms.com.
Both id’s i am giving below in pictures. I have called to oyo as well and they are saying that both id’s are invalid. I have conformation mail of advance given by me from oyo and agent.

Verified Support

Sep 05, 2019

OYO Rooms Customer Care's response Hello,
We really regret the inconvenience caused to you. Oyo Hotels & Homes strives to serve its customer with the best and hence, such an incident is very unfortunate. We have escalated your concern to the respective team and they will get in touch with you soon. Feel free to reach out to us in case of any queries.

Regards,
Team Oyo

Sep 12, 2019

Updated by Mishramadhu Its more than 6 days still there is no response from oyo side. Please update me when i will get my money back.

Sep 16, 2019

Updated by Mishramadhu I am still waiting for OYO response but still there is no response from OYO side

Verified Support

Sep 28, 2019

OYO Rooms Customer Care's response We apologize for the inconvenience caused. We believe the issue has been resolved. Our dedicated team has sent an email to you hope you will acknowledge the same. Let us know if you need any further assistance, thank you! ~Dona

Oct 14, 2019

Updated by Mishramadhu No reply tet.