[Resolved] OYO — Refund related complaint

Cherry Gohil

Jan 17, 2022

Website:

Oyo.com

I have done a booking on 16th January 2021 have made payment through the link received by your end on Gpay amount was been debited from my end but the executive from your end said the amount is not received yet I received the booking I’d. Which is J3Q35869. The amount debited from my end 1270/- plus 224/- which is 1497/- As we were waiting at the hotel for the amount to be received from your end your executive advised to make a new booking for which we again paid 1270/- and was received by your end and the booking got confirmed. For the previous which was not received from your end the executive said that we will receive refund in 24hours . We haven’t received any refund yet. Please look forward this was our first experience with Oyo and it was not at all appreciable. We faced a lot of issues.

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Feb 24, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jan 17, 2022

Updated by Cherry Gohil I have done a booking on 16th January 2021 have made payment through the link received by your end on Gpay amount was been debited from my end but the executive from your end said the amount is not received yet I received the booking I’d. Which is J3Q35869. The amount debited from my end 1270/- plus 224/- which is 1497/- As we were waiting at the hotel for the amount to be received from your end your executive advised to make a new booking for which we again paid 1270/- and was received by your end and the booking got confirmed. For the previous which was not received from your end the executive said that we will receive refund in 24hours . We haven’t received any refund yet. Please look forward this was our first experience with Oyo and it was not at all appreciable. We faced a lot of issues.

Verified Support

Jan 18, 2022

OYO Rooms Customer Care's response Hi, we have raised your concern with right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.

~Team OYO

Verified Support

Jan 19, 2022

OYO Rooms Customer Care's response Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

Team OYO