Dear OYO team,
Please note that we had a booking on 24.05.19 [2 Classic (2X) rooms Guest 4] at Hotel Taktse
Continental & Spa, Gangtok which was booked through your site (Booking ZPGM8415 at OYO 22038) and 100%
payment was made.
While check in at around 18:00 hrs, the property refused for Check-In saying they don't have tie up
with OYO and not allowed us. Same was discussed with your system no and no of representatives HOLD the
phone, talked to property, assured for shifting to other property but finally NO response and
conclusion. (Pl check the recording of discussion with 5 - 6 representatives)
We along with family members were waiting on road till 21:30 Hrs and finally we have to book the Hotel
at late night (The Hidden Forest - you may check) with additional charges. Now it was already 3 weeks
and NO confirmation from your end. Following to be confirm by return mail...
- Refund of Payment I have made while booking.
- Payment of additional charges paid for booking at last stage.
- Compensation on harassment we had due to your poor system.
Sanjay Mahajan / cell- [protected]
Case ID (#[protected] dated 24.05.19 at 20:07 Hrs.
Case ID (#[protected] dated 24.05.19 at 22:28 Hrs.
Case ID (#[protected] dated 31.05.19 at 21:13 Hrs.
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