OYO — robbed by oyo - booking id vaeh3604, since 24th april struggling for refund

Website:www.oyorooms.com

Booking id : vaeh3604
Escalation id 1 : 27584804
Escalation id 2 : 27584826
Escalation id 3 : 27593018
Escalation id 4 : 27595404

On 24th march 2020 i have made a booking (Vaeh3604) for oyo. Due to covid19 i had to rush to my home place so i cancelled my booking on the same day after discussed with customer care.

They confirm that amount 3942 inr will be refund in the bank account. A month back on 1st april they confirmed on email refund is initiated but since same day i’m taking multiple follow up they didn’t respond me back.

When i reply back for status they didn’t response also not able to connect on call. Even though i connected with twitter handler of oyo these guys not giving me any final solution.

Since the situation is too bad and they are not considering my request i would request you please take a legal action again this case on priority basis and get it resolve asap.
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OYO Rooms customer support has been notified about the posted complaint.
May 02, 2020
Updated by [email protected]
This complaint still not resolved
Verified Support
May 03, 2020
OYO Rooms Customer Care's response
Hi Shubham,

Please accept our sincere apology for the inconvenience caused. Thank you for bringing this to our attention. We have highlighted this to our concerned team. Please give us some time, we will have this rectified at the earliest.

Regards,
Team OYO
May 04, 2020
Updated by [email protected]
Since last 36 days I'm getting same response from OYO team "Sincerely Apologies our team is working on it".

I'm very much worried that I'm getting same response again and again. There is no guarantee here on Consumer Complaint dashboard these guys OYO Team again giving same n excuse so that time will go away.

Even than now its is hard to track these people on phone call also not reachable on emails.
Complaint comments 

Comments

Since last 36 days I'm getting same response from OYO team "Sincerely Apologies our team is working on it".

I'm very much worried that I'm getting same response again and again. There is no guarantee here on Consumer Complaint dashboard these guys OYO Team again giving same n excuse so that time will go away.

Even than now its is hard to track these people on phone call also not reachable on emails.

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