Confirmation number: [protected]
HOTEL RAINFOREST
BOOKING ID: E7X84132
CHECK-IN - 23rd Dec'21
CHECK-OUT - 26th Dec'21
With regards to above book you had provided an alternative booking as my initial booking was not available though I had paid 50% advance to get the booking confirmation. kindly note below
I had to call multiple times in first place to get the alternate booking as I was told the original booking with another hotel was not traceable though I had paid 50% rental as confirmation charges.
After getting the alternative even before the checkin date that is December 22nd I had called and raised the isse that as per the photos the hotel does not look similar to the original hotel I had booked. I was assured over phone that it will be similar.
I had booked one room for 2 adults + 2 kids and second room for 2 adults. Upon arriving at the facility around 12 AM on the 23rd night I realised that both rooms are for couple only with no facility for the kids. On asking the desk manager he had told that we had to manage with the same bed are have to get extra beds at additional cost. I had told him that it is not as per my booking and told that I will not be checking in.
After with great difficulty I had managed an alternate stay at my own and checked in around 4 AM and had to undergo hassle due to the issue of booking.
Immediatly I had made a call and raised the issue and was assured that I would get a reply within 24 hrs.
To my dismay I only got an invoice for no show. How come this is acceptable??
Kindly ensure to refund my advance payment as it is not an no show it is an issue with your alternate booking and same has been raised by me prior to the visit and also post the visit.
The above booking was done via booking.com
Best Regards
Prakash Was this information helpful? | 
