[Resolved] Oyo Room — refund not initiated even after 14 days and frequent calling to customer care | |
I made a bookin under the name C H Anil Kumar in OYO 15965 Hotel Nandi Gateway with booking ID ERQT5906. The payment has been made via Amazon Pay. The hotel denied booking and the issue has been escalated to customer care. After few days, they checked with the hotel and they sent mail that refund has been initiated. But till now I haven't recieved the refund and after calling they are making me hold for 50 min, and not replying. Attaching the screenshot of waiting from Oyo customer service and also the mail sent from the escalation team. Booking ID: ERQT5906 Was this information helpful? | |
Nov 8, 2019 Complaint marked as Resolved I think consumer complaint forum worked. Kudos for maintaining this type forum.
They addressed the issue immediately, money got credited.
But their oyo customer service is bad, they need to develop better alternative. OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 06, 2019 OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy
Verified Support Nov 15, 2019 OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
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