Oyo Rooms — 100% refund

vivekdesai1969

from Mumbai, Maharashtra

Address:

Oravel Stays Private Ltd., Unit-325, B-2 Tower, Spaze I-Tech Park, Sohna Road, Sector-49, Gurgaon-122002, Haryana, Gurgaon, Haryana, 1222002

Ref: booking reference through oyo pcnr5278 at oyo 1069 kohinoor kings inn, lonavala,

Oyo customer care no. [protected]

Dear sir,

On 24/07/2019, we have booked above reference hotel through oyo. But due to some circumstance we have cancel the booking on 28.07.2019

Please find attached the screen shot that free cancellation till august 10. So they have to give 100% refund. But they have send us the mail that only 50% will give which is not acceptable to us. Oyo call center person also told us that free cancellation (100% refund till 2 nd august 2019). But we have do not have proof of call recording.

Kindly help us or require more detail please do revert back.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

OYO Rooms Customer Care's response Hi Guest,

We will get this checked for you. We apologize for the aggravation. Our team will connect with you for your assistance.

Regards,
Team OYO

Jul 30, 2019

Updated by vivekdesai1969 Also kindly note that we have been told that 0% cancellation fee up till 2 august 2019. But after our complaint that you have sent a mail between so and so date cancellation done than 50%, after 100%.
But that time of booking, nobody told us.