| Address: | Chandigarh, Haryana |
Things wrong with hotel city plaza
Check in
1. Tried to charge us 500 for early checking when it said free if available from 10am
2. Charged us additional gst tax even though this was already included in the price
3. Overcharged on top of the additional tax
4. Made to pay on checking before seeing rooms
1st room
4. No windows
Second room
5.ac broken
6. Coffee splattered right across wall
7. Damp on ceiling
3rd room (We settled for this one)
8. Mould on ceiling
9. One towel
10. No batteries in one remote
11. Very dirty floor
This was twice price o[censored]sual oyo price and yet was the worse place we stayed in of any hotel oyo or otherwise. On arrival the manager told us they had cancelled their partnership with oyo so we were very disappointed that oyo had advertised the room for us the day before as clearly the relationship had broken down or they were trying to rips us off (That they definitely were doing) because of the hotels shoddy nature. Might put us off oyo in the future if we can't trust the hotel is going to meet the usual standard.
Was this information helpful? | 
The booking reference was NDAQ2713. However, a few days after our stay we received a text to say that we had not checked in at the hotel, which was false. We were aware this might happen as on arrival they also asked us to cancel the booking on the OYO app as they said they had recently cancelled their partnership with you. However, we refused this as we were hoping to receive the benefits of an OYO referral offer. The hotel staff were also aware that we wanted this booking to be completed officially through OYO and evidently did not do so. It would be useful if the referral benefits were credited to the appropriate accounts as part of the resolution of this complaint.
Thanks,
Owen