[Resolved]  Oyo Rooms — 9668 chilanka lake view resort

This was the worst hotel experience i ever had. Rooms were dirty and in pathetic condition. It looked like no body stayed there for a long time. We had booked two rooms and both were stinking and covered with fungus. Even though hotel was empty front office kept lying hotel was fully booked. Relentless pleading got us fresh rooms which had dirty linen. All this for a very exorbitantly priced room.

We asked for room freshener to make them bearable without any response. We had to light agarbathis to breathe. Rest rooms had flushes which sounded like an airplane taking off everytime you flushed. It was was as if you were watching a horror movie sitting on the cammode. Didnt realise worse was yet to come.in place of bath towels floor mats were kept.

We had to check out the second day and we had informed the front office at the time of check in that, we would be checking out late. One hour delay in checking out costed us a extra day tariff for both the rooms. Manager was very un professional and didnt even adhere to our request for a 50% discount for the second day's charge even though we over stayed by 1 hour.

I would never step into this place. Nor do i recommend any one even stepping into this place forget staying.
Was this information helpful?
No (0)
Yes (0)
Jan 16, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2017
OYO Rooms Customer Care's response
Dear Guest

No amount of apologies would suffice for the trouble you faced. We're extremely apologetic for the inconvenience caused to you. We do not want such an experience for our guests. Please share your booking id/contact details at [protected]@oyorooms.com and we'll get this investigated for you.

Regards
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information