[Resolved] Oyo Rooms — About fake promises of this company

abhay pratap mishra

Address:

Nagar Palika Parishad, auraiya

My booking detail is here-
Hotel name: OYO 29411 Hotel Vanshika
Check-in: 02 Oct, 12:00 PM onwards
Check-out: 03 Oct till 11:00 AM
No. of rooms: 1 Classic (2X) Room
Number of guests: 2 guests
Address: Hotel Vanshika, Near canra bank sadar bajar fatehabad road, Agra

Map: https://bit.ly/3c1Grkr
Reception: [protected]
I booked this property at 2 pm on 2 october and allready paid for this beacuse they not give the option for pay on hotel. When i reached this hotel with my wife. All things were horrible, no ac, no tv, unhygienic room, unprofessional staff(in undergarments ). So i immediately cancelled this booking but oyo refused to refund me because their refund only applicable when i cancelled it before 9 am
But i booked at 2 pm
Kindly ressolve this issue
My booking id is AMUD0943

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Aug 9, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2020

OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such experience. Rest assured, we'll get this checked and connect with you soon.

Regards,
Team OYO

Verified Support

Oct 07, 2020

OYO Rooms Customer Care's response Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia