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[Resolved]  Oyo Rooms — Amount deducted from my Paytm Postpaid account but OYO Hotels denied to check-in

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings refund amount

The issue that I have experienced was: I booked a hotel in Haldwani through OYO App on 26th Sep. 2022 at 23:07, 1 classic room and 3 guests after paying 100% of the amount I received a booking confirmation message from OYO. After that I tried to call reception number for check-in but they didn't response through phone call. I went to the hotel for check-in around 00:30 27th Sep, 2022 but they didn't open the gate for entering to hotel they locked the gate and not even responded for the phone call. After that I tried to call Oyo customer care through my another number [protected] and the customer care number is [protected] they respond the call and there is a technical issues call failed and i received a call back from OYO customer care and the number was [protected] i raised a complaint about the room booking and further more information they put my call on hold for more than 5 minutes and there is no response from their side. Finally I took the OYO real time assistant option in OYO for the cancellations of the room. They charged me full amount what i was paid and they refunded what they deducted from OYO money. Amount i was paid through Paytm postpaid for the Oyo room is ₹.762/- Order ID zkugwpe7f2ykbh38b2jbqit8 and Transaction ID[protected]. From my side everything is correct if I didn't check-in for the booked room mistake was mine but from the hotel side i was denied check-in. Please try to solve the issue ASAP. My registered mobile number with OYO was [protected]. Below i mentioned all the information about the booking details and refund amount details.

Your booking for OYO Flagship 48731 Pradeep Hostel is confirmed.

*Booking Id*: KQ105094
*Check-in Date & Time*: 26 Sep, 12:00 PM onwards
*Checkout Date & Time*: 27 Sep till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 3 guests
*Address*: 1, talli bamori bhatt colony near shiv parwati banquet hall mukhani to panchakki road, Haldwani, Haldwani
*Reception Contact*: [protected]
*Directions*: https://google.co.in/maps?q=29.222419, 79.520462

Total amount is ₹. 983/-
Your refundable amount is ₹. 221/-
Your cancellation charges are ₹. 762/-
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Sep 27, 2022
Complaint marked as Resolved 
Kindly they need to refund full amount what i paid
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2022
OYO Rooms Customer Care's response
Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
Sep 30, 2022
Updated by Bhargava P
Complaint is not solved yet
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