Dear Sir / Madam,
I am writing to you to raise an issue about: Oyo Room Bookings refund amount
The issue that I have experienced was: I booked a hotel in Haldwani through OYO App on 26th Sep. 2022 at 23:07, 1 classic room and 3 guests after paying 100% of the amount I received a booking confirmation message from OYO. After that I tried to call reception number for check-in but they didn't response through phone call. I went to the hotel for check-in around 00:30 27th Sep, 2022 but they didn't open the gate for entering to hotel they locked the gate and not even responded for the phone call. After that I tried to call Oyo customer care through my another number [protected] and the customer care number is [protected] they respond the call and there is a technical issues call failed and i received a call back from OYO customer care and the number was [protected] i raised a complaint about the room booking and further more information they put my call on hold for more than 5 minutes and there is no response from their side. Finally I took the OYO real time assistant option in OYO for the cancellations of the room. They charged me full amount what i was paid and they refunded what they deducted from OYO money. Amount i was paid through Paytm postpaid for the Oyo room is ₹.762/- Order ID zkugwpe7f2ykbh38b2jbqit8 and Transaction ID[protected]. From my side everything is correct if I didn't check-in for the booked room mistake was mine but from the hotel side i was denied check-in. Please try to solve the issue ASAP. My registered mobile number with OYO was [protected]. Below i mentioned all the information about the booking details and refund amount details.
Your booking for OYO Flagship 48731 Pradeep Hostel is confirmed.
*Booking Id*: KQ105094
*Check-in Date & Time*: 26 Sep, 12:00 PM onwards
*Checkout Date & Time*: 27 Sep till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 3 guests
*Address*: 1, talli bamori bhatt colony near shiv parwati banquet hall mukhani to panchakki road, Haldwani, Haldwani
*Reception Contact*: [protected]
*Directions*: https://google.co.in/maps?q=29.222419, 79.520462
Total amount is ₹. 983/-
Your refundable amount is ₹. 221/-
Your cancellation charges are ₹. 762/-
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