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[Resolved]  Oyo Rooms — Amount deducted twice

Address:524004

It's very embarrassing to say that, my money was deducted twice for single booking id..
Even though i contacted the customer care twice, i have no hopes about my money..
Actually, an amount of rs. 2773 was deducted through debit card from my account for room booking in vijayawada in which the app shows transaction incomplete, but i had checked twice before posting this..
My amount has been debited twice..
For the 2nd time only through sbi internet banking.. The transaction was complete and the booking was confirmed too..
But, regarding the amount in which the transaction was completed 1st through debit card..
I had contacted customer care but in vain..
They are saying to tell me the booking id of the 1st transtransaction which was failed..
But the booking id for 1st and 2nd transaction was same...
They are not listening..
Its same
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May 4, 2017
Complaint marked as Resolved 
I got my money back
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
OYO Rooms Customer Care's response Dear Saandeep,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.
Thanks,
Team OYO
Complaint comments 
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Comments

I have booked my stay in a oyo and paid the amount through ola money. But it has been deducted twice. The customer care is not listing and dropping the call again and again. Booking id is EBBF9642. I booked it for 4k and ended up paying 8k. It has deducted twice. Please refund my money.

Reply
OYO Rooms Customer Care's response, Sep 10, 2021
Verified Support
Hi, thank you for bringing this to our notice. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
OYO Rooms Customer Care's response, Sep 10, 2021
Verified Support
Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~SP

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