[Resolved] Oyo Rooms — amount got deducted. booking id not given.

Aniket Nirwan

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

25 minutes ago
I do not have the id
He said it got cancelled
Can you call me.
Hey
You there
Kindly allow me some time.
Brother if you cannot help me then atleast give me the email id for writing a complaint.
I had already called the oyo assist.
14 minutes ago
How much time do you need brother?
I want to claim a refund!
An agent will be assigned to you shortly. Meanwhile, it would be awesome if you could elaborate your concern.
4 minutes ago
I did the booking at 7:00pm. As I did not get the booking confirmation I called oyo assist. The guy who picked up the call said my booking was cancelled. He offered me the same hotel for much higher price that I had booked. I said I do not want the hotel just refund the amount. Then at 8:15 pm I received an email that my booking was on hold.
Then again I called the oyo assist the guy said it was on hold and I need to pay remaining amount. The guy told me if I was around the property. I told him if he would have waited for 1:30 hrs after booking got cancelled.It did not make any sense to me.
I just need my money back.

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Jul 30, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly share the requisite booking details with us.