Oyo Rooms — Amount not credited in bank account even after repeated complaints.

I have booked a Hotel in Oyo Rooms, Hotel name OYO Flagship 79500 The Dove Villa on 26th Aug, 2022 and paid an amount of ₹1388 online on my booking ID “HXT43864”.But due to some reason I had to cancel it.It was cancelled by “Oyo officials” as requested by me over phone after calling on their helpline number [protected].My Oyo app is showing Booking ID : HXT43864
Refund Status:Success
Refund of INR 1688.0 successfully transferred
Refund Reason: Refund within OYO Policy

1688 here included oyo wallet discount of ₹300 which was to be reflected in my amount so total of (₹1388+300)

But it has been 11 days, I still did not receive the refund reflected in my bank account.Even after calling Oyo helpline again and again and pleading them for the refund they tell me that the amount “will” get refunded in some point of time which was not the type of response we consumers should get from such a reputed Indian company!!

Please help me in this regard.I really need my refund back.Please help me!!
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OYO Rooms customer support has been notified about the posted complaint.
Sep 11, 2022
Updated by NisDas
There has been no response from OYO customer care till now.Really disappointed from the type of response we are getting from OYO.I hope they look up to this issue and response immediately.
Verified Support
Sep 14, 2022
OYO Rooms Customer Care's response
Dear Guest,

We understand your concern regarding the refund and would like to inform you that your refund has been settled successfully from our end. The bank reference number for the transaction is[protected]. Please connect with the payment source regarding the same.

Regards,
Team OYO
Sep 15, 2022
Updated by NisDas
I have not received any amount of ₹1388 which I was supposed to get.I think you should check it properly and confirm me again.Its really disappointing from your end as it has been so many days but still I didn’t receive the full amount as promised!!
Please look into it properly and confirm again.
Thanks.
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