Oyo Rooms — amount not refunded (booking id: gxvq2968)

RAHUL PHINJO SHERPA

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I, trishita gautam, had booked a hotel dated: 28th may 2019 and booking id: gxvq2968, ph. Number: [protected]
I cancelled it the day i booked for i could not stay there for the day due to some work and as per their guidelines and policy a full refund of the booking amount i. E. Rs. 920 in 7-14 working days. Almost a month has passed by and every time i call them they say that the refund is initiated and they will call me after contacting their administration, yet no call. Again when i call them by myself they just deny any such complaint and tell me to raise a complaint again and i did more than twice yet i could not get my refund. I hope you would look into this matter as soon as possible.

+2 photos

Was this information helpful?

No (0)

Yes (0)

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Please give us some time to review your case and we will get back to you soon with an update. Appreciate your patience.

Verified Support

Jul 09, 2019

OYO Rooms Customer Care's response We apologize for the inconvenience you had to face. Our team has sent an Email on the registered mail ID. Kindly acknowledge that. We assure you we'll take care of your future stays. Let us know for any other assistance. ~Nb

Jul 25, 2019

Updated by RAHUL PHINJO SHERPA As per your guidelines you said I'll receive the refund by 7-14 working days and it's about to be 14 days now yet I see no refund in my account or Ola wallet. I do not understand why you guys are still just promising false stuffs. This was the same for the past month as well. Your employees mentioned about 7-14 days and it escalated to a month and now you are dragging the same. I am attaching media files to support my statement that I haven't received any funds from your end yet. I hope the officials will take a strict action to help me claim what is rightful.