[Resolved]  Oyo Rooms — Amount was deducted but no booking

This is so frustrating.. customer care guys are nonsense.. do not hear anything. The app is bogus which takes payments and then do not confirm the booking.
Her is my concern.

I have booked a hotel today for one day which redicted payment of 1968 to upi I'd and it paid. Then I selected the paid option in oyo app and it took me to the page where waiting for payment for unlimited time. Then I had a chat with chat support where they kept me in hold for atleast 15 mins without response. I have shared theme my transaction I'd as well. Then I called the customer care where I am not getting option to support guys as the booking was not confirmed then they are asking for my number and the last 4 digits of my booking . I have given my number and the last four digits of the booking now the interesting part is there are connecting to the booking department and the guys are telling me to connect to service desk .. this is going round and round.
.I need refund immediately . These frustrating app I will never use.

Hi, we would want the absolute best experience for our guests. We will quickly check the details and help you with an update. Request you to allow us some time while our team gets back to you.

Team OYO

This is the worst part of it.. cancelled automatically though I have not cancelled it from the app .I have asked in this forum for refund .And it says cancelled but refund is 0.

Please let me know what to do next.

Thanks,
Mojahed
[protected]/[protected]

Now the customer care guys says I have not paid on that is why my booking is cancelled and I will not get refund I am attaching the screenshot.

Hello Oyo Team,

Thank you for giving back refund after the escalation.

Please do the needful to make the changes in app to avoid such circumstances .

Most importantly teach some manner to the customer care guys and guide them to properly give solution .

Thanks and regards.
Mojahed