OYO Rooms Complaints & Reviews

Payment of 931 is deducted from my account but booking is not showing in the app and and when I called oyo customer service they are denying it, so kindly proceed my refund of amount 931.

+1 photos

Sep 5, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hey, thank you for bringing this to our notice. Please share your registered contact details ( email id and phone no.) so our team can investigate this further and get back to you with an update.

Team OYO

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Misuse of Email ID

Dear team,
Today an Oyo booking is being done with my email id by some unknown person in hotel "Collection O 39612 Veronica Hotel".
I would request you to look into this matter on urgent basis, else i will lodge a complaint to police

Booking id: JB7G2454

Thanks,
Jagadish

+1 photos

Sep 2, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi Jagadish, we have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

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I have book the hotel in one night 16 July and hotel owner is demand more 400 rupess i am hotel book 611 rupees I have cancell the hotel and I have received the message all money refund in 14 days and after 14 days there is no refund hotel name oyo hotel vanshil location jaipur. my name is suneel kumar

+2 photos

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi Aranjay, this is certainly not the experience we want you to have with us. Please share your registered contact details to get it checked and assist you further. ~Team OYO

Aug 06, 2022

Updated by aranjayyadav12 all detail in tax invoice

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jajz

from KOLKATA, West Bengal

Jul 30, 2022

Refund and fraud

Website:

OYO APP

It was on 5 june when this incident occure, we were tired so last mint this hotel we book on price 1066 rs but when we went for checking they denied saying they did not accept any online payment .They again said for payment 1357rs and said that 1066 will be refunded in 14 days . We said ok but when it goes over 1 month i tried to conact property manager and oyo complaint service they are dening for that . They are not soving my problem .If i will not get my problem slove .I am goona sue this company to court. I am law student .How they can fraud us. I will claim for any amount to this company, for this mental disturbance .

+2 photos

Sep 1, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jul 30, 2022

Updated by jajz i am trying to reach hotel they are not picking call.

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi Jajz, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

Team OYO

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I have booked accomodation through your web site from 28th to 29th at OYO 47541 Blue Falls resort, Courtallam on 19/7/22 for 2 rooms for six o[censored]s and a paid full amount of Rs. 1735. However when I approached the hotel on 28th at around 6 pm, they have claimed that they have not received any information from you abut the booking and I had to find alternate accomodation. My attempts to contact you at that moment have also failed and I did not have much time or patience to keep on trying. I request you to refund the FULL AMOUNT throguh the account as the mistaked of FAILING TO COMMUNICATE IS ENTIRELY YOURS.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi Prakash, this is not the experience we want you to have with us. Please share your booking details to get it checked and assist you further. ~Team OYO

Aug 01, 2022

Updated by PRAKASH BN My reservation number is [protected]

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PRAKASH BN

Aug 1, 2022

My reservation number is [protected]

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Nishrin_rangwala

from Mumbai, Maharashtra

Jul 30, 2022

Bad customer service

This oyo is really a ### platform for online booking property fraud company i want my refund of both properties
I had booked 2 properties on 26th july in lonavla 1 property was shut and the building was so old looks like no one has visited since years all the fungus and bacteria were stick toh the walls of building 2nd property denied our checkin bcz they have been discontinued their service from oyo
I want my issue to be resolved or else ill take this to higher level bloody this is the way youll behave fraud ppl

Sep 3, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jul 30, 2022

Updated by Nishrin_rangwala I want my refund back asap

Jul 30, 2022

Updated by Nishrin_rangwala Bad customer service no one helps

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest.

Team OYO

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Automatic cancellation with no refund

Website:

www.oyorooms.com

Hi, i checked-in for a night stay in one of the greater noida properties. After check-in i got a cancellation email from oyo. The reception deck asked me to call customer care number. Customer care told me that i cancelled the booking and hence no refund either.

We were asked to leave or pay the hotel again.

Who will fo such a prank on himself while having is family with little kids involved!

My bookings id with OYO is: H4P65228
Please advise.

+2 photos

Sep 14, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

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bhandari04

Aug 6, 2022

Hello,

Any update on this, please?
It seems like it's becoming a scam. I was not aware that OYO primary customers are the couples who would need the room only for a few hours to finish their business. Such people will hardly complain and will adjust to any alternate option.

My booking was for a family while in transit. I don't find the customer care response believable as I had no reason to cancel. In fact, I ended up paying the hotel for their on-deck booking for the room that I stayed in on the 26th night. I reported to the local police on 26th night itself. The hotel assured me to get my refund back but no one is showing accountability. I am left with the only option of following up with the police for the fraud case.

Please advice.

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Refund is showing successful but not received.

I had cancelled one of my booking on 29th july and asked for refund . The app showed that the Refund has been successfully transferred but I haven't received any money .Please look into the matter.

Aug 12, 2022

Complaint marked as Resolved

I Got the Refund. Thank you

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

OYO Rooms Customer Care's response Hi, we at OYO are here for you. Please share your booking id or contact details so that we can get in touch with you at the earliest.

Team OYO

Aug 05, 2022

Updated by Sk Ayub Alli Booking id - HH8S0853
Contact number - [protected]

Aug 05, 2022

Updated by Sk Ayub Alli Email id - rajaayub.[protected]@gmail.com

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Shubham Brahme

from Bengaluru, Karnataka

Jul 29, 2022

Need refund asap booking id - FL4Z7220

Hi oyo team,

I have canceled the hotel reservation some days ago. Still i haven't got the refund yet. Attaching screenshot for your reference.

Tell me, from where i will be getting the refund or when.
Its my money and i am only struggling for this
Please refund my money as soon as possible.
I NEED MY MONEY BACK ASAP.

BOOKING ID - FL4Z7220

I try to call your support team. IVR call is not able to connect with any agent in this number. (+91 [protected])

Please i am requesting you guys to help me. Else i will take action. Its been so many days.

Help me ASAP please 🙏

+3 photos

Dec 27, 2022

Complaint marked as Resolved

Not resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

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Refund Delayed and unresponsive

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Townhouse

The issue that I have experienced was: I had booked 4 rooms on 9th July 2022 in Townhouse 459 Hotel Bali Square. Confirmation was done and payment was made of Rs 5, 922. When we reached to the hotel the manager in location denied to check in because the townhouse and Oyo are not tied up so we called the customer service representative...

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I made a transaction for booking a hotel via oyo rooms on 11th july 2022 with transaction amount of 3970/- (3703 from UPI of Punjab National Bank plus 267 from gpay).Paid extra tariff of 1300/- at hotel that is included in 3703/- . It has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but they are not responding well .

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

OYO Rooms Customer Care's response Hi, we are unhappy to hear this. OYO is dedicated to guest contentment and happiness. Please share your booking ID to help us in assisting you at the soonest.~Team OYO

Aug 02, 2022

Updated by sam2806 Booking ID : NJPU5723

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gkrocks

from Aluva, Kerala

Jul 28, 2022

Early check in issue

I booked Oyo rooms for my upcoming trip through one of their customer care executive. I asked for early 6 AM check-in and they asked me to pay extra money for that. But after the payment, I contacted the property and they told m that, they had not received any information from the Oyo regarding the early check-in. And If want I will have to pay extra money for the same. And I tried to contact Oyo's customer care number, but none of them is responding and my calls are getting disconnected. I need a hassle-free check-in. So please check and make sure you resolve this issue before my stay.

My Booking Id: Z4QF0320

Aug 31, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2022

OYO Rooms Customer Care's response Hi, kindly contact us at [protected] for any booking-related assistance and we will be happy to assist you. ~Team OYO

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Refund pending from past 26 days

The amount of 787 is pending from past 26 days, I have constantly contacting them but still they haven't provided me the refund. No one is helping and I'm waiting for there response. Its soo frustrating that no one from their is helping out to solve the refund issue.
Can you please check

Aug 30, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

OYO Rooms Customer Care's response Dear Syed,

We understand your concern regarding the refund. This is not an experience we want our guests to have with us. Please share your booking details so that we can get this checked and assist you further.

Regards,
Team OYO

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Refund delay

I have booked an Oyo from 22nd July to 27th July. Booking id being HJ4I3688, the total amount was paid in two parts. Total was 8403.
On the day of check i got a call from Oyo that the hotel is over booked and they have shifted me to a different cheap hotel which was also over booked so I canceled the booking and was told I will be getting my refund in 3 to 4 days. Which did not happend.
Then I have been calling customer care and either they keep my call on hold and cut it or they just keep transferring call, no proper answer is given.
Please help me out in this matter. And I want my refund in my account directly and NOT AS Oyo money.
Thank you

+2 photos

Aug 5, 2022

Complaint marked as Resolved

The money was well refunded in 7 days, thank you oyo

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Aug 2, 2022

Verified Support

Hi, we are really unhappy to hear this. This is certainly not the kind of experience we want our guests to have with us. We have raised your concern with our team and they will assist you soon.~Team OYO

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I would like to get the refund as I was charged 1323 by the hotel whereas in the app it was showing 823.
Booking Id: MH8P0573

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jul 28, 2022

Verified Support

Hi, thank you for bringing this to our attention. We understand that nothing that we say can make up for this unpleasant experience. We have your details. We will get this resolved at the earliest. ~Team Oyo

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[email protected]

from RAIRANGPUR, Odisha

Jul 28, 2022

Refund is showing successful but not received

I had cancelled one of my booking and asked for refund . The app showed that. Refund has been successfully transferred but I haven't received any money . I have called the customer care executives and talked to them for hours but no one is helping me . Please look into the matter .

Booking I'd - PKAC1156.

The refund amount is 1048 rupees.and my booking has been done from this phone no -[protected]

+1 photos

Aug 30, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

OYO Rooms Customer Care's response Dear Abhinav,

We understand your concern regarding the refund and would like to inform you that your refund has already been initiated and it will take 7-14 working days to get reflected on your account. We appreciate your patience in this regard.

Regards,
Team OYO

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kavya pachori

Jul 28, 2022

My refund is not initiated

I've books 2 rooms for 23 and 24 July in aravali suites gurugram but when we went there they denied checkin and told us that they are not accepting any booking through Oyo then I've called Oyo for like 15 - 16 times but everytime the do is cut the call and I'm really annoyed and when I did the booking someone khushboo assisted me so she did 2 seprate bookings but now it's been 5 days and I've only received the refund of one booking and i don't know what is wrong with Oyo literally the worst experience I will definitely not recommend booking from Oyo and i need my refund ASAP otherwise I will have to take some serious leagal action against it.

+1 photos

Sep 7, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing that we say can make up for this unpleasant experience. We have your details and we will make this right. ~Team Oyo

Verified Support

Jul 28, 2022

OYO Rooms Customer Care's response Hi Kavya, as checked, our concerned team has worked on your issue and provided the needful resolution over the email. Hope you acknowledge the same. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance. ~Team OYO

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Lalitkumar7777

Jul 28, 2022

Balance not refund

Bookings I'd - JUFP7013

I booked oyo Hotel. For 9th to 10th May I had booked 1st may 2022 and canceled it before 9th May as I could not go there. Then I waited for 15 days for its refund but no refund. After that 15 days I called customer care still no solution. It's been 2 months 20 days since canceled but still no refund

+1 photos

Aug 28, 2022

Complaint marked as Resolved

Complaint not resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

OYO Rooms Customer Care's response Dear Lalit,

We understand your concern regarding the refund. Rest assured, we'll get this checked and connect with you soon with an update.

Regards,
Team OYO

Aug 20, 2022

Updated by Lalitkumar7777 You named me 15 days and today it is more than 15 days but I have not received any refund in my account till now.

Aug 28, 2022

Updated by Lalitkumar7777 Please reply this message

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My Oyo booking id was SR7D6821, name of the hotel was oyo flagship 44546 royal holiday, Patna. I prepaid rs 290 on Oyo app, but hotel denied me the check-in. Receptionist at the hotel was asking me to pay rs 1000 more to get the room. He wasn't allowing me to enter the premise of hotel. He said to me that no room is available through Oyo, why did you pay online?

I booked the hotel on 24th June, 2022. I arrived at my destination in evening, while being very tired. Due to the above circumstances, I had to find another hotel. I talked to the Oyo customer executive, she said to me that, your issue has been resolved, oyo will refund my money in 7 to 14 days. But after one month, I am yet to get my refund.

+2 photos

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

OYO Rooms Customer Care's response Hi Utkarsh, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~PD

Aug 06, 2022

Updated by utkarsh s Where is the assist?

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utkarsh s

Aug 6, 2022

Where is the assist?

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rajatkrnmims

Jul 28, 2022

Not received a refund against booking Q3DK0602 & BLP02966 as confirmed through mail

This is regarding the booking - Q3DK0602 & BLP02966 with OYO. They sent me a confirmation mail mentioning that they would refund all my extra cash paid to the hotel as per the bill provided by the hotel. They also asked for the account details and mentioned that the refund will be completed within 7-14 working days. It's been more than 14 days now and the refund is in process yet.

This is really a shame coming from such a big brand. They are making fool of customers by sending a confirmation mail of refund process which leads in customers paying higher amount to the hotels.

PFA screenshots for the confirmation mail of refund process.

Thanks
Rajat

+2 photos

Sep 1, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jul 28, 2022

Updated by rajatkrnmims Not resolved yet

Verified Support

Jul 28, 2022

OYO Rooms Customer Care's response Dear Guest,

As checked, our concerned team has worked on your issue and provided the needful resolution over the email. Hope you acknowledge the same. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO

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OYO Rooms reviews & complaints page 50

Payment of 931 is deducted from my account but booking is not showing in the app but my booking is not showing

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Misuse of Email ID

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Cancel hotel refund money

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Refund and fraud

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Hotel claim non receipt of information

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Bad customer service

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Automatic cancellation with no refund

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Refund is showing successful but not received.

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Need refund asap booking id - FL4Z7220

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Refund Delayed and unresponsive

Refund not received for the extra tarrif paid

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Early check in issue

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Refund pending from past 26 days

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Refund delay

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Wrongly charged by the hotel

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Refund is showing successful but not received

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My refund is not initiated

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Balance not refund

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Denied check-in

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Not received a refund against booking Q3DK0602 & BLP02966 as confirmed through mail

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