OYO Rooms Complaints & Reviews

Sir/ Madam,
I had made a booking on oyo vide booking id KMF79215 on 30/07/22. But I got a message from oyo that there is no room in the hotel that booked. And Oyo gave me 2 options one is that I can shift to another hotel or I can cancel it and full refund for the same would be initiated. So, I choose to cancel my booking and booked another room offline. But I have not received any refund for my booking till now. I am trying to contact from last 7 days but through Voice call, Email, WhatsApp and Yo! but not able to contact through any medium and haven't got any response regarding my issue. Sir/ Madam, please kindly help me in this regard and please help me for geeting my money refund as early as possible. I am also sharing the screenshots of messages from Oyo for your reference.

Thanks & Regards,

Himangshu Saikia
Mobile: [protected]

Hi
I booked the oyo town house 071 on 1st aug_22 and 1st payment done by phone pay but failed later done by credit card. But both the payment deducted from my account.
Kindly check and reverse the twice deducted payment.
Thanks

I made a booking with Oyo booking ID LP3W7514 on 15th June to 17th June. I have been doing follow up since then for refund whereas the helpline executives at [protected] either kept the call on hold for infinite time or does not give any response. I have made about 30 calls however no one is giving proper support. Once an executive did confirm that refund is showing in the system and is under process. But almost 2 months are going to passed and there has not been any refund received. Customer support is pathetic and only doing time pass in the name of support.

Khushi Chetri
Attachments
11:45 AM (2 minutes ago)
to oyocare, mybookings, guestsupport.na

Dear Team

This is regarding my booking reference # ISOQ2127!!

Last night, I contacted OYO customer care to assist in booking an accommodation which accepts a soft copy of ID proof, as the travel was made for a medical emergency and the hard copy/original ID proofs were left at home. After...

I booked a hotel from oyo and when I reached the hotel, they asked me my booking ID, and instantly asked for 500 extra, I already paid the full amount still he said you can contact oyo, it is only 70% you paid, I checked the booking and no where it is written that it is 70%.I tried calling oyo number of times and yet no response as usual. Finally I paid extra to get the room. Nover gonna book via oyo again.

On 22nd of june i had cancelled three bookings ids:QEW37425,
YHXP2298, IRCU5314. refund status is showing succesful, but my account has not yet been credited yet. i have called oyo customer service, and they are not giving any satisfactory reply.please do the needful

Hi. good day .
sorry to bother you but im having a problem .
I booked this certain room right . and now I've been here 2 hours earlier than checkin . they have multiple rooms of the same kind and I don't understand why don't let me pick a room that's the same room I booked.
am I not allowed to pick a room since I was here first?
they said whoever booked first, the system gets to pick the room they will be....

I was charged rupees 893 on 6th of August, 2022 at 1:48am, I did the booking through OYO app directly, it redirected me to UPI payment screen of Paytm. I made the payment, it shows payment completed to merchant. The OYO app shows NO BOOKING on app, no sms, no whatsapp message, no email, nothing. I have called oyo helpline atleast 14-15 times in the span of 2 hours and they have proven to be nothing but useless. I donot have a booking id to show because no booking is generated. No resolution, no followup from their side, nothing. I haven't received a refund either. This is what i call a cheat, a thief. Neither will they help you nor will they take the initiative. Highly disgusted by the service they're offering. Pathetic. It has been 3 hours now and I've been on calls with the helpline back to back, no resolution.

Hi, I have booked an property in Oyo got Jun 30th and payment done pre-checkin! And property manager informed me rooms are full and denied my chekin for pre-paid.

I spoke to oyo and they informed I got to cancel this and intiate it refund and promised me amount will be received within 14days! But not received the amount again I spoke to customer care and requested for refund again asked for 14days but did not get my refund! And this pattern happened for third time the customer care guys hear the whole story and after a long wait time they just disconnect the call! It's waste of our time and energy.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: Q1N54902 | Resource: Booking
They even don't reply to mail after continous followups! Also they made me stand in street for two hrs for pre-booked property. Grow up OYO! DON'T ALLOW SUCH PROPERTY AND TREAT YOUR CUSTOMER PROPERLY.

Thanks,
Sudharsan K

I booked a room for 3 night from 28th august to 31st august, I paid online 1257 Rs on 26th july. I cancelled my booking on 5th august but refund money not received.

On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you near to this location, again they said they did booking for me with booking ID NMFD9216, again i drive to that location and they also said rooms are not available and why you booked from OYO they didn't confirmed with us regarding room availibility.

Now, when iam trying to reach OYO for refund for both the bookings but OYO not responding and they kept disconnecting my call. They harrased me.

On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you near to this location, again they said they did booking for me with booking ID NMFD9216, again i drive to that location and they also said rooms are not available and why you booked from OYO they didn't confirmed with us regarding room availibility.

Now, when iam trying to reach OYO for refund for both the bookings but OYO not responding and they kept disconnecting my call. They harrased me.

I booked and oyo hotel room for 4 aug. 2022 through oyo app and paid the full amount through PAYTM and money got deducted but thier was no showing of any bookings in the app and later when i called the CUSTOMER care it showed that their is check in and check out done and i even not attend the hotel that fay as their was no showing of any bookings in the aap ..so i then call the hotel they said that yess you didn't arrived but as their...

I booked thorough phonepe but booking id was not generated and nothing is showing in my booking history.

I booked a hotel named New Delhi Guest House (62786) on 03/08/22, 03:42 PM under the name Apoorva Prakash. After reaching the the hotel, it refused me from checking in and then i dailed OYO for help, I wanted refund and after some time an automated call came to confirm my cancellation of hotel and said the money will be refunded in some days. But today 04/08/22 when I called OYO customer service regarding the refund, they out right rejected to refund me after saying something about some policy and saying that it's because I confirmed the cancellation. So this is the cheap and fraudulent way they have found to rip of people like me haa...?!

I have booked a oyo (my Booking Id V2EM5960) and paid advance booking of rs.399 but when i reached to the location there was no hotel located at that point then i called to the hotel no. That’s unreachable then i cancelled my booking by giving the the reason of no hotel available on the location they cut my advance booking fees in cancellation charges then I’m continuously try ti reach ti coustomer service they kept my call on hold for too long and then cut it and then i have to do the same procedure again and again oyo service thinks customers is fool everytime i tried to contact they cutted my call after a long hold i just want my money back plz provide my money back another way I’m going to file a complaint on cybercrime against the fake hotel on oyo

I was trying to book a hotel yesterday and i made the payment twice but the booking failed and the amount was deducted from my account twice. I later made the booking with another card with which it was confirmed but i haven't received any refund of the deducted amount and i can't contact your customer care regarding it.

On 1st Aug 2022 I booked a room through oyo app in OYO Townhouse 1072 Rks Prestige, the booking was confirmed after I made the online payment and got the booking id as O0U63612 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are full now so he didn't allowed us to check in even after requesting, I immediately called the oyo call centre but they would ask all details and kept disconnecting the call I did ask to connect me to manager but they would talk and disconnect the call lastly one person from customer support said he is transferring me to service team who will help but I waited for more than 40 minutes on line and then call got disconnected finally I have to leave the place

I am fedup if I call customer support they are telling call service team and if I call that number it says we are facing high volume check from app...etc and call gets disconnected.

Please refund my money immediately

On 12th of July 2022 I have booked a hotel for rs 992 but after I reached the hotel the receptionist denied check in giving reason of low tariff charged by Oyo after that I made the payment which was asked by the hotel to check in.
I called Oyo customer care they assured me that the extra amount which i paid to the hotel will get refunded after I submit the bill. next day on 13th July I checked out and summited the bill to Oyo via there mail id they assured me refund of 2382 rs which was the extra amount I paid will be credited within 7 to 14 days but it has been 22 days and I haven't received any refund. I have called there customer care department 30 to 40 times and every time I connect they ask me to connect to customer service department and when they transfer my call to the service department the calls goes to IVR and from there even after entering the right number which IVR asks for the call does not connect to the service department.
I have been very much frustrated with there service.

Dear Sir,
I booked a hotel through phone call and payed an advance of 421 Rs.
The amount promised was 3300 and now its showing 4200,

I tried reaching customer care several times and all of them are putting me on hold.
and there is no response.

Please sort my issue.
The booking is also not reflecting on my app.

Regards,
Parameswaran M S,
Ph No. [protected]