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3.7
Last updated Sep 23, 2023
Complaints 6531
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2006
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Prathmeshz02
Aug 1, 2022
Aug 12, 2022
This thread was updated on Aug 12, 2022
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Refund not received in maximum allotted time

On 11th July, 2022 I booked an Oyo room for the dates 20 July-25th July and made a payment of 1, 608r.s which I made through my Paytm UPI, the amount was debited and room booked but due to some unfortunate event I had to cancel the booking and I cancelled it on 13th July, 2022 at 5 PM which according to OYO is the maximum allotted refund period incase of cancellation, and I was told my money will be refunded back to me, after checking the...
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@banti
from Azamgarh, Uttar Pradesh
Aug 1, 2022
Aug 1, 2022
This thread was updated on Aug 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Address:Oyo india
Website:www.oyohelp.con

Please resolve my problem i paid money online through oyo app when i go to check In hotel management deny to check in they said 360₹ you will not get any room in this hotel please cancel your booking so i cancel my booking but 4 days aftet not got refund of 360₹ when i use to call oyo help desk they use to transfer my call to service depart then it will take 20 min hold after they cut the call it is very disappointing and i got mental harassment by oyo company
Sep 2, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
OYO Rooms Customer Care's response Hi Banti, this is certainly not the experience we want you to have with us. Please share your booking details to get it checked and assist you further. ~Team OYO
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    Shelong
    from Shillong, Meghalaya
    Aug 1, 2022
    Aug 12, 2022
    This thread was updated on Aug 12, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Cheated money and not refunding

    Please refund back my money. Whenever I call in your helpline number within a minute it gets disconnected. I never thought that I'll be facing this issue with the so call brand OYO.
    I booked a room in Hotel Knight inn for 28th - 29th July but that property got blocked by oyo for some reason
    And you couldn't find any other suitable hotel for me. So then agent Mayank committed me that Ill get back my refund if i stay there and...
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    Shelong
    from Shillong, Meghalaya
    Aug 1, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Cheated money

    Website:OYO

    Please refund back my money. Whenever I call in your helpline number within a minute it gets disconnected. I never thought that I'll be facing this issue with the so call brand OYO.
    I booked a room in Hotel Knight inn for 28th - 29th July but that property got blocked by oyo for some reason
    And you couldn't find any other suitable hotel for me. So then agent Mayank committed me that Ill get back my refund if i stay there and...
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    Pavankrishna21
    Jul 31, 2022
    Sep 29, 2022
    This thread was updated on Sep 29, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Website:Oyorooms.com

    I booked oyo room through app my booking id W2BX3756 and my payment is done before visiting to hotel where i paid 995 rupess.At the time of checkin receptionist asked me to show booking id, its a clear cut intention to watch my paid amount.she insisted me to pay extra 500 saying like bookings below 1000 will charge extra 500.
    Also there attitude towards customer is very bad.I also observed my co customers are also asked by this extra amount.Please take action on this.
    Sep 5, 2022
    Complaint marked as Resolved 
    OYO Rooms customer support has been notified about the posted complaint.
    Verified Support
    Aug 01, 2022
    OYO Rooms Customer Care's response     Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

    Team OYO
    Sep 29, 2022
    Updated by Pavankrishna21     I haven’t got my refund yet
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      arun246007
      Jul 31, 2022
      Aug 12, 2022
      This thread was updated on Aug 12, 2022
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Booking Fraud

      Hi Team,

      Let me tell you yet again another incident of worst Oyo service i have experienced.

      1) Booking done on July 5 at Oyo Townhouse 251 Richmond Circle ( Booking ID: INVB9694 )
      For 6th July - 7th July .

      2) At 11:30 am on check day ( 6th July ) a notification was given by Oyo saying the property i have booked is facing some trouble and is unavailable for the day.

      3)...
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      Abhisekh05589
      from Sambalpur, Odisha
      Jul 31, 2022
      Aug 1, 2022
      This thread was updated on Aug 1, 2022
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Payment of 931 is deducted from my account but booking is not showing in the app and and when I called oyo customer service they are denying it, so kindly proceed my refund of amount 931.
      +1 photos
      Sep 5, 2022
      Complaint marked as Resolved 
      OYO Rooms customer support has been notified about the posted complaint.
      Verified Support
      Aug 01, 2022
      OYO Rooms Customer Care's response       Hey, thank you for bringing this to our notice. Please share your registered contact details ( email id and phone no.) so our team can investigate this further and get back to you with an update.

      Team OYO
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        Jagadish757
        Jul 30, 2022
        Aug 1, 2022
        This thread was updated on Aug 1, 2022
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Dear team,
        Today an Oyo booking is being done with my email id by some unknown person in hotel "Collection O 39612 Veronica Hotel".
        I would request you to look into this matter on urgent basis, else i will lodge a complaint to police

        Booking id: JB7G2454

        Thanks,
        Jagadish
        +1 photos
        Sep 2, 2022
        Complaint marked as Resolved 
        OYO Rooms customer support has been notified about the posted complaint.
        Verified Support
        Aug 01, 2022
        OYO Rooms Customer Care's response         Hi Jagadish, we have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
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          aranjayyadav12
          from Shikohabad, Uttar Pradesh
          Jul 30, 2022
          Aug 6, 2022
          This thread was updated on Aug 6, 2022
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          I have book the hotel in one night 16 July and hotel owner is demand more 400 rupess i am hotel book 611 rupees I have cancell the hotel and I have received the message all money refund in 14 days and after 14 days there is no refund hotel name oyo hotel vanshil location jaipur. my name is suneel kumar
          +2 photos
          OYO Rooms customer support has been notified about the posted complaint.
          Verified Support
          Aug 01, 2022
          OYO Rooms Customer Care's response           Hi Aranjay, this is certainly not the experience we want you to have with us. Please share your registered contact details to get it checked and assist you further. ~Team OYO
          Aug 06, 2022
          Updated by aranjayyadav12           all detail in tax invoice
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            jajz
            from KOLKATA, West Bengal
            Jul 30, 2022
            Aug 1, 2022
            This thread was updated on Aug 1, 2022
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Website:OYO APP

            It was on 5 june when this incident occure, we were tired so last mint this hotel we book on price 1066 rs but when we went for checking they denied saying they did not accept any online payment .They again said for payment 1357rs and said that 1066 will be refunded in 14 days . We said ok but when it goes over 1 month i tried to conact property manager and oyo complaint service they are dening for that . They are not soving my problem .If i will not get my problem slove .I am goona sue this company to court. I am law student .How they can fraud us. I will claim for any amount to this company, for this mental disturbance .
            +2 photos
            Sep 1, 2022
            Complaint marked as Resolved 
            OYO Rooms customer support has been notified about the posted complaint.
            Jul 30, 2022
            Updated by jajz             i am trying to reach hotel they are not picking call.

            Verified Support
            Aug 01, 2022
            OYO Rooms Customer Care's response             Hi Jajz, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
            Verified Support
            Aug 01, 2022
            OYO Rooms Customer Care's response             Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

            Team OYO
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              PRAKASH BN
              Jul 30, 2022
              Aug 1, 2022
              This thread was updated on Aug 1, 2022
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              I have booked accomodation through your web site from 28th to 29th at OYO 47541 Blue Falls resort, Courtallam on 19/7/22 for 2 rooms for six o[censored]s and a paid full amount of Rs. 1735. However when I approached the hotel on 28th at around 6 pm, they have claimed that they have not received any information from you abut the booking and I had to find alternate accomodation. My attempts to contact you at that moment have also failed and I did not have much time or patience to keep on trying. I request you to refund the FULL AMOUNT throguh the account as the mistaked of FAILING TO COMMUNICATE IS ENTIRELY YOURS.
              OYO Rooms customer support has been notified about the posted complaint.
              Verified Support
              Aug 01, 2022
              OYO Rooms Customer Care's response               Hi Prakash, this is not the experience we want you to have with us. Please share your booking details to get it checked and assist you further. ~Team OYO
              Aug 01, 2022
              Updated by PRAKASH BN               My reservation number is [protected]
              View replies
              My reservation number is [protected]
              Reply
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                Nishrin_rangwala
                from Mumbai, Maharashtra
                Jul 30, 2022
                Aug 1, 2022
                This thread was updated on Aug 1, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                This oyo is really a ### platform for online booking property fraud company i want my refund of both properties
                I had booked 2 properties on 26th july in lonavla 1 property was shut and the building was so old looks like no one has visited since years all the fungus and bacteria were stick toh the walls of building 2nd property denied our checkin bcz they have been discontinued their service from oyo
                I want my issue to be resolved or else ill take this to higher level bloody this is the way youll behave fraud ppl
                Sep 3, 2022
                Complaint marked as Resolved 
                OYO Rooms customer support has been notified about the posted complaint.
                Jul 30, 2022
                Updated by Nishrin_rangwala                 I want my refund back asap
                Jul 30, 2022
                Updated by Nishrin_rangwala                 Bad customer service no one helps
                Verified Support
                Aug 01, 2022
                OYO Rooms Customer Care's response                 Hi, we are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you with the best possible resolution at the earliest.

                Team OYO
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                  bhandari04
                  Jul 30, 2022
                  Aug 6, 2022
                  This thread was updated on Aug 6, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Website:www.oyorooms.com

                  Hi, i checked-in for a night stay in one of the greater noida properties. After check-in i got a cancellation email from oyo. The reception deck asked me to call customer care number. Customer care told me that i cancelled the booking and hence no refund either.

                  We were asked to leave or pay the hotel again.

                  Who will fo such a prank on himself while having is family with little kids involved!

                  My bookings id with OYO is: H4P65228
                  Please advise.
                  +2 photos
                  Sep 14, 2022
                  Complaint marked as Resolved 
                  OYO Rooms customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 01, 2022
                  OYO Rooms Customer Care's response                   Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

                  Team OYO
                  View replies
                  Hello,

                  Any update on this, please?
                  It seems like it's becoming a scam. I was not aware that OYO primary customers are the couples who would need the room only for a few hours to finish their business. Such people will hardly complain and will adjust to any alternate option.

                  My booking was for a family while in transit. I don't find the customer care response believable as I had no reason to cancel. In fact, I ended up paying the hotel for their on-deck booking for the room that I stayed in on the 26th night. I reported to the local police on 26th night itself. The hotel assured me to get my refund back but no one is showing accountability. I am left with the only option of following up with the police for the fraud case.

                  Please advice.
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                    Sk Ayub Alli
                    Jul 29, 2022
                    Aug 5, 2022
                    This thread was updated on Aug 5, 2022
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    I had cancelled one of my booking on 29th july and asked for refund . The app showed that the Refund has been successfully transferred but I haven't received any money .Please look into the matter.
                    Aug 12, 2022
                    Complaint marked as Resolved 
                    I Got the Refund. Thank you
                    OYO Rooms customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 01, 2022
                    OYO Rooms Customer Care's response                     Hi, we at OYO are here for you. Please share your booking id or contact details so that we can get in touch with you at the earliest.

                    Team OYO
                    Aug 05, 2022
                    Updated by Sk Ayub Alli                     Booking id - HH8S0853
                    Contact number - [protected]
                    Aug 05, 2022
                    Updated by Sk Ayub Alli                     Email id - rajaayub.[protected]@gmail.com
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                      Shubham Brahme
                      from Bengaluru, Karnataka
                      Jul 29, 2022
                      Aug 1, 2022
                      This thread was updated on Aug 1, 2022
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Hi oyo team,

                      I have canceled the hotel reservation some days ago. Still i haven't got the refund yet. Attaching screenshot for your reference.

                      Tell me, from where i will be getting the refund or when.
                      Its my money and i am only struggling for this
                      Please refund my money as soon as possible.
                      I NEED MY MONEY BACK ASAP.

                      BOOKING ID - FL4Z7220

                      I try to call your support team. IVR call is not able to connect with any agent in this number. (+91 [protected])

                      Please i am requesting you guys to help me. Else i will take action. Its been so many days.

                      Help me ASAP please 🙏
                      +3 photos
                      Dec 27, 2022
                      Complaint marked as Resolved 
                      Not resolved
                      OYO Rooms customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 01, 2022
                      OYO Rooms Customer Care's response                       Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

                      Team OYO
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                        Aish ragh
                        Jul 29, 2022
                        Jul 31, 2022
                        This thread was updated on Jul 31, 2022
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Refund Delayed and unresponsive

                        Dear Sir / Madam,

                        I am writing to you to raise an issue about: Oyo Townhouse

                        The issue that I have experienced was: I had booked 4 rooms on 9th July 2022 in Townhouse 459 Hotel Bali Square. Confirmation was done and payment was made of Rs 5, 922. When we reached to the hotel the manager in location denied to check in because the townhouse and Oyo are not tied up so we called the customer service representative...
                        +3 photos
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                        sam2806
                        Jul 28, 2022
                        Aug 2, 2022
                        This thread was updated on Aug 2, 2022
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                        I made a transaction for booking a hotel via oyo rooms on 11th july 2022 with transaction amount of 3970/- (3703 from UPI of Punjab National Bank plus 267 from gpay).Paid extra tariff of 1300/- at hotel that is included in 3703/- . It has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but they are not responding well .
                        OYO Rooms customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 02, 2022
                        OYO Rooms Customer Care's response                         Hi, we are unhappy to hear this. OYO is dedicated to guest contentment and happiness. Please share your booking ID to help us in assisting you at the soonest.~Team OYO
                        Aug 02, 2022
                        Updated by sam2806                         Booking ID : NJPU5723
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                          gkrocks
                          from Aluva, Kerala
                          Jul 28, 2022
                          Jul 30, 2022
                          This thread was updated on Jul 30, 2022
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          I booked Oyo rooms for my upcoming trip through one of their customer care executive. I asked for early 6 AM check-in and they asked me to pay extra money for that. But after the payment, I contacted the property and they told m that, they had not received any information from the Oyo regarding the early check-in. And If want I will have to pay extra money for the same. And I tried to contact Oyo's customer care number, but none of them is responding and my calls are getting disconnected. I need a hassle-free check-in. So please check and make sure you resolve this issue before my stay.

                          My Booking Id: Z4QF0320
                          Aug 31, 2022
                          Complaint marked as Resolved 
                          OYO Rooms customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 30, 2022
                          OYO Rooms Customer Care's response                           Hi, kindly contact us at [protected] for any booking-related assistance and we will be happy to assist you. ~Team OYO
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                            Syed Awais
                            Jul 28, 2022
                            Jul 28, 2022
                            This thread was updated on Jul 28, 2022
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            The amount of 787 is pending from past 26 days, I have constantly contacting them but still they haven't provided me the refund. No one is helping and I'm waiting for there response. Its soo frustrating that no one from their is helping out to solve the refund issue.
                            Can you please check
                            Aug 30, 2022
                            Complaint marked as Resolved 
                            OYO Rooms customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 28, 2022
                            OYO Rooms Customer Care's response                             Dear Syed,

                            We understand your concern regarding the refund. This is not an experience we want our guests to have with us. Please share your booking details so that we can get this checked and assist you further.

                            Regards,
                            Team OYO
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                              Sak2929
                              Jul 28, 2022
                              Aug 2, 2022
                              This thread was updated on Aug 2, 2022
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              I have booked an Oyo from 22nd July to 27th July. Booking id being HJ4I3688, the total amount was paid in two parts. Total was 8403.
                              On the day of check i got a call from Oyo that the hotel is over booked and they have shifted me to a different cheap hotel which was also over booked so I canceled the booking and was told I will be getting my refund in 3 to 4 days. Which did not happend.
                              Then I have been calling customer care and either they keep my call on hold and cut it or they just keep transferring call, no proper answer is given.
                              Please help me out in this matter. And I want my refund in my account directly and NOT AS Oyo money.
                              Thank you
                              +2 photos
                              Aug 5, 2022
                              Complaint marked as Resolved 
                              The money was well refunded in 7 days, thank you oyo
                              OYO Rooms customer support has been notified about the posted complaint.
                              View replies
                              Hi, we are really unhappy to hear this. This is certainly not the kind of experience we want our guests to have with us. We have raised your concern with our team and they will assist you soon.~Team OYO
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                                Recent comments about OYO Rooms services

                                Hi, we are sad to hear about your experience. We would want the absolute best experience for our guests. Kindly allow us some time so that we can make up for your aggravation. ~DP
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                                This is the update I received through mail on Aug-16..and I've received no other updates after responding back to the mail.
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                                I have got a response from Oyo Rooms customer support which is as below:

                                For Booking ID VGQJ4198, you have mentioned in mail \"property manager deny him for early check in due to no rooms were a...
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