[Resolved]  Oyo Rooms — bad service and process of work

Address:

Jaipur, Rajasthan, 395017

To whomsoever concern,
This to make a note regarding your work process that is really very disgusting to share the experience regarding the last booking for jaipur.
The hotel is already closed long time back and you people have confirmed the booking and also taken the full payment. We get to know that you people cannot help and neither can do the payment refund that was your foolish mistake we are supposed to charged double amount the harassment my guest faced and we were on the phone from 2-3 hours and all of your employee kept us waiting on the phone and disconnected all the calls like this is how the system is working. That is really disappointing please forward me your higher dept number and email - id.
And also refund my full amount by today at least out of guilt and your fault accept that which you should have done yesterday itself but your employees they were ridiculous.
Suggestion - please keep updating your system and staff too that is really harassing for a guest to travel reach and find nothing is available at the venue and with that you people are not accepting your fault.

Hoping for a positive reply.

Thanks.