[Resolved]  Oyo Rooms — bad service from oyo 7558 galaxy comfort inn

This is one of the worst oyo rooms i've ever been to. It was dirty, the air conditioner was broken, i was not given basic essentials like toilet paper and the toilet was badly maintained. But worst of all, when i slept in the bed, springs from the mattress were poking my back and i realised that they had put the mattress upside down! I paid for breakfast, but did not receive any, and the receptionist was very rude and told me that he was doing me a favour by giving me a parking spot. This room was given to me as an "upgrade" by oyo.
Was this information helpful?
No (0)
Yes (0)
Mar 5, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information