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[Resolved]  Oyo Rooms — bad service from oyo 7558 galaxy comfort inn

This is one of the worst oyo rooms i've ever been to. It was dirty, the air conditioner was broken, i was not given basic essentials like toilet paper and the toilet was badly maintained. But worst of all, when i slept in the bed, springs from the mattress were poking my back and i realised that they had put the mattress upside down! I paid for breakfast, but did not receive any, and the receptionist was very rude and told me that he was doing me a favour by giving me a parking spot. This room was given to me as an "upgrade" by oyo.
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Complaint marked as Resolved Mar 5, 2019

Complaint Status


[Jan 28, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response Jan 28, 2019 Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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    OYO Rooms
    Customer Care Service
    Customer satisfaction rating
    79%
    Complaints
    4033
    Pending
    361
    Resolved
    3075
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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