Oyo Rooms — behaviour of hotel staff

Address:

Central Delhi, Delhi

To

Ritesh agaewal
Ceo, oyo

Dear sir,

While i am always proud that someone who belong to odisha has brought a dramatic revolution in hospitality industry and made travellers life smooth, writing you after facing such a horrible experience with oyo, deeply hurt, humiliated and looking for an immediate action to stop this kind of dirty behavior to customer and spoiling oyo's image by property managers.

I booked oyo 8188 vardhamaan inn at karol bagh new delhi on 21st june 2018 (Booking id - qilg0291). Me and my colleague reached hotel for check-in in by 12:00 pm. They gave us key of a room which was too small, on request they showed us 2-3 more rooms and all were of same size and completely differnt than what it showed on app while booking. As i had already paid the fee online so we settled down in room number (Room number-11) only because it was at first floor. The room was too small, no sense of cleanliness, no space to keep baggage, toilet were not cleaned. I lodged a complain against the room in app, but due to lack of time and engagement adjusted for 2 days in the same room.

Again on 23rd i extended my booking for one more day from my another mobile due to some more meetings and engagement (Booking id - rzas9321). On 24th i gave 3 star rating to the room as i did not like the room at all. I was packing after giving the rating, i got a call to the landline of the room and someone asking rudely from reception, "why you gave 3 star rating?". I told let me finish my packing, i will come there and explain the reason. He again told rudely "jaldi aao aur batao kyun kharap rating di". I went down after packing, receiption boy was at his place, another person (Rakesh or rajeev gupta i guess his name was) from owner side was sitting. They gave me food bills, where 10% service charge was mentioned. I asked what this charge is for. The reception boy told this is the fee of waiter and attendant. I asked polietely "why should we pay for waiters, already we are paying 4 times more than regular price in hotels for waiter and other services. And such service charge is invalid and no where in india hardly any hotel will ask to pay for waiters". Now the person, so called rakesh or rajeev gupta says me, "kaha kaha ghume ho yaha beth kar batao zara". I told i am not in a mood to explain or argue with you, i can pay 40/- not a deal but it's not correct. Then he says me "ek kaam karo, bill k piche likh do, india me kahi service charge liya nai jata hai". I wrote, " service charge are not valid, and why customer. Will pay for waiter?"
Now the fellow says to the reception boy, " 40 rupees kam kar do iska aur dhakka mar k nikalo isko". 6-7 more customers were standing there i felt deeply hurt and insulted. I told, " you can't talk like this, i will lodged a complain in oyo. He says, "jo karna hai kar le, complain dena hai de de, main yaha betha hu".

I paid the amount without service charges and gave 70/- tips to the waiters and left the hotel being humiliated, deeply hurt and insulted infront of other customers. He did not give me the food bills also. I have one such food bill that they gave me on 23rd, attached.

I trust in oyo, so i prefer to book hotels by oyo. Now i will think 100 times before booking in oyo. You are trying to make a very good name and improve the hospitality industry, but due to such #s and ill-mannered persons you might loose business and reputation.

I have few questions for you sir,

1. Is it my fault to ask something which is my right?
2. Is it my fault to trust on oyo?
3. Have not i paid to stay in hotel and get words like dhakka mar ke nikalo isko after paying more than the room deserves?
4. What you are going to do to get my trust back on oyo?
5. Are you going to take some action against that # and that property?

Looking forward for your kind response and action against the property. Now it's your call to dismiss the case or take it with utmost seriousness. I trust you are with your customer always.

Thank you and regards,
Himasu sekhar panda
Bhubaneswar, odisha
[protected], [protected]