[Resolved]  Oyo Rooms — being cheated

Hello sir /madam,
Hi this is prashant ashar from mumbai, we 10 days before were on a rajasthan tour and had booked 20 rooms at maharani prime jaipur (Booking id msij693) via your agent ovo pvt ltd (Cheaters).
The thing is that 5/6 days prior to our check-in we asked for cancellation of two rooms but were denied by ovo pvt ltd (Vijay sharma chor) stating as it can't be cancelled as the booking was a group booking n the current prevailing rates will be applicable for all the rooms if we cancelled the rooms now so we agreed to keep 20 rooms and i did rechecked with oyo people they gave the same reply. So we agree to keep all the 20 rooms and pay for the same.
On the day of check-in we were given only 18 rooms were we asked for 20, and the hotel authority said as 18 rooms were booked, so we did called mr vijay sharma (Chor) as y only 18 rooms were given so at first he said as 20 rooms were booked and you will get 20 rooms, and then in a while he did called again and said as two of your rooms were cancelled.
And then on the day of checkout we were very suprise as we were asked to pay for 20 rooms of which we were only provided 18. So i again called chor mr vijay sharma and had a heated argument with him.
And then did called oyo people in the matter and was in conservation with shruti one of your manager and she told us to pay the entir amount that time and would refund the same once going through all the matter. So we paid the entire amount to the hotel authority as we were not allowed to checkout and on assurance from your manager to look on the matter and refund the money. But then after few days i didn't got any communication from your end so did called again to oyo cc to look in to the matter. And after few conversations got a call from shruti today stating as oyo can't refund the money.
So being such a big company i don't think it's good to cheat people though not directly but by your agent ovo pvt ltd (Chor).
It is very bad on part of oyo and will have to think before dealing with oyo the next time only because of one of your agent bad works.
I once again request you to refund us our hard earned money for 2rooms for 2 days as we were denied the same from your end. And also to refund the amount directly to us n not ovo pvt ltd (Chor) as we now don't trust them at all.

Egarly waiting for a positive reply from your end.

Prashant ashar
[protected]
Prashant. [protected]@gmail.com