[Resolved]  Oyo Rooms — booked dirty room by uploading false information in websites

Dear oyo manager,

I would like to put forward the bad experience of room booking via oyo. I. E on 20/03/2018 i have booked room for my brother & his wife mr& mrs jinesh mk in prince residency — secundrabad (Booking id ycf08754) for check in 24/03/2019 7check out 26/03/2019 and paid rs 2378/- via net banking (Ref id igafrmpefs transfer oravel stays private limited). After sometimes of booking your customer experience manger call back and informed that, the couple accommodation not allowed in prince residency and he has changed the booking to hotel - inaya - secundrabad with same check in & checkout dates (Booking ref id vygf9358. And later stage have revived a payment link from your team an also made another payment rs.2391/- via credit card dated 23/03/2019.
As per my booking my brother went to hotel inaya and feel that the hotel found not up to the mark, and that, s one of the third rate lodge and family and couple not at all comfortable there. The same matter i reported to your team member via tele call and they are not ready to cancel the booking or returned the paid amount. Due to the such irresponsible act of your oyo team have lost my rs.4769/- (Rs 2378/- for booking id ycf08754 & rs 2391/- for booking ref id vygf9358) and my valuable time. A frequent traveler like not expecting such a idiotic service from oyo. And oyo team at least ensure quality of hotels before adding to your list and avoid to publish polished photographs of rooms in your website and the same evident that your knowingly cheating customers and general public.
Kindly do the needful for getting back my lost amounted rs 4769/- at the earliest. Hope your favorable action in this regard.

Regards.
Jijeesh. Mk