[Resolved] Oyo Rooms — Booking cancellation without my knowledge

manish100690

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560073
Website:	www.oyoroos.com

I have booked 3 rooms for two days in MUNNAR before two days they called me for confirmation that im coming or not, and i already paid so i don't thing so they need confirmation for this
i have assured them that ya im coming and next morning before 1 day of checkin time i got the message that your booking has been cancelled as per your request, i called the customer care but no one able to resolve my issue

Thing is that they are making people fool when they are getting booking with more money

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May 31, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

OYO Rooms Customer Care's response Dear Manish,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

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Comments

Rahul Wargad

from Pune, Maharashtra

I stayed at salt lake OYO property during 21 to 23 rd April 2017. Neither OYO nor the OYO property where i stayed gave me a tax invoice. In name of tax invocie they gave a booking voucher

OYO Rooms Customer Care's response, May 10, 2017

Verified Support

Hi Rahul! Please let us know your booking ID so that we can get this checked for you.

Team OYO