Oyo Rooms — Booking cancelled due to unavailability at hotel but charged full cancellation fees

Address:

Gurgaon Haryana India

This is regarding booking id LUW55615 . I paid an amount 2694 INR and booked the hotel room. I was on the way to the Banglore when I recieved a msg that due to unavailability the booking will be shifted to some other hotel or cancel to get a full refund. I didnt wanted to be accomodated in a auto booked hotel . So I clicked cancel to get a full refund. Now, its showing refund amount 0 . I trued reaching Oyo support throught email twitter facebook call chat . They are not reachable . If we get connected also, they are disconnecting after long time on call . Request you to find the detail screenshots and help resolve the issue.