OYO Rooms — booking is on hold
NiNileshkhandelwal00 on Feb 12, 2019
Hi, This is for booking ID:ZXEH6372 which on hold from OYO, Case ID:13062162, this happened on 11th Feb 2019
At the time of booking it was showing me 6561 RS to book the property and after that i paid that amount and i received a mail which says that my booking is on hold due to partial Payment but i have screenshot of before booking and after payment.
On this issue OYO Guest Experience Manager Said "sorry sir we can not do anything"
[Feb 13, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Feb 14, 2019
Dear Guest, We really apologize for the inconvenience occurred. Our relevant team will get in touch and assist you shortly.
Verified SupportOYO Rooms Customer Care's response, Feb 15, 2019
We're working on the concern raised. Please allow us some time and we will update you on this at the earliest.
Verified SupportOYO Rooms Customer Care's response, Feb 18, 2019
We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance.
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