[Resolved] Oyo Rooms — regarding refund aqmy3781

Sarang82

Address:

Oyo room, Gurgaon, Surat, Gujarat, 395007

Hi my booking id was aqmy3781

I was charged twice for my booking one from my owner and one from oyo. Oyo said that they have initiated a refund. However not ready to provide references number and keep on extending timeline. Their customer care people don't know anything they just say one statement "it is in progress".

Nothing else. Kindly assist me how to sue them

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Aug 6, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

OYO Rooms Customer Care's response Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO

Verified Support

Feb 05, 2020

OYO Rooms Customer Care's response Hi Guest,

Apologies for the delay. As we have checked, our team has already connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us.

Regards,
Team OYO

Verified Support

Aug 19, 2021

OYO Rooms Customer Care's response Dear Guest,

We have acknowledged your concern regarding the refund. Rest assured, we'll get this checked and connect with you soon.

Regards,
Team OYO

Verified Support

Aug 19, 2021

OYO Rooms Customer Care's response Dear Guest,

Our concerned team tried calling, but couldn't connect with you. Please share a feasible time or an alternate number so that we can connect with you and assist you further.

Regards,
Team OYO

Verified Support

Aug 19, 2021

Verified Support

Aug 22, 2021

OYO Rooms Customer Care's response Hi, as checked we have already sent you an email over the registered email id. Kindly revert to the same with the details so that we could process the needful. ~Joy