Oyo Rooms — booking on international trip - oyo totals

We have booked an oyo total package in the mid of november 2019, the package was finalized and the oyo support was assisting us till this point.
Paid an advance of rs.30000 to lock the package for a trip in the month of february.
After the payment, there is no update from the oyo support people.
Flights/visa/hotel bookings for the trip have not been started.
No confirmation on the payment, i have been following up from nov 23 and there is no response from there/either on mails or calls.
The person who assisted this is not responding to the calls.
Looks like a cheat case, where they just wanted the money and they aren't trying to support the customer.
Request is to refund the money
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2019
OYO Rooms Customer Care's response
Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the package ID/contact details so that we can assist you in a better way. ~Joy
Verified Support
Jan 09, 2020
OYO Rooms Customer Care's response
Hi, We at OYO would want to help you in redressing your experience.So kindly share your package ID or contact details so that we can get in touch with you at the earliest and try to resolve it from our end.
Regards,
Team Oyo.
Jan 19, 2020
Updated by [email protected]
It's more than 2 months and the refund is still not completed.
Couldn't have been more pathetic!
Jan 19, 2020
Updated by [email protected]
It's more than 2 months and the refund is still not completed.
Couldn't have been more pathetic!
Complaint comments 

Comments

Still not received any refund, though the customer care informed within 48 hours, the refund would be successful.
Also the package was cancelled without informing us, telling its a server error.
No refund/no basic communication.
Pathetic customer service.
Where is my refund, the support had sent a mail and yet there is no refund
The refund was promised by Sunday.
Shared the package Id on the mail chain.
Worst customer support and service provided by Oyo.
It's more than 25 days and the refund is still not completed.
Customer service doesn't respond, mails have been sent continuously, yet no one cares to respond!
[email protected]'s [Complaint's author] reply, Jan 19, 2020
It's more than 2 months and the refund is still not completed.
Customer service doesn't respond, such a worst service from Oyo!

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