[Resolved]  Oyo Rooms — business fraud/refusal of service

We booked a room at daniel silver oaks in chennai.
Two continous bookings, say a and b, a was with 3 people, b with 2 as one of our friends was leaving the next day.

When we arrived in chennai, we were informed our booking was shifted to another hotel free of cost, fair enough, right?

Except they only shifted booking b and daniel silver oaks refused to acknowledge booking a

We had to wander about for 2 very long hours at night searching for a hotel that wasn't full and ended up paying a very high price for it.

... Let that sink in... The hotel denied us our registered booking and we were left to our own devices mid # night

I demand at least as much compensation as we had to spend extra on our other hotel (After all we had to go through i'm being generous)

This clearly a business fraud
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Sep 24, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.

Regards,
Team OYO
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