[Resolved] Oyo Rooms — cancellation charges

1 Review
Delhi, Na, Delhi, India
 IBA Projects on Apr 22, 2019
Actually i have booked two rooms with this "LDRG7612" ID but when i reached hotel they said it is over booked by OYO and they have refused to give rooms, I called up OYO customer care and they helped me to book another hotel...

I need to understand why are you charging cancellation from me when the booking has been cancelled from you side and i have been troubled by going here and there to search the hotel ...

rather i have given a hotel which was more than seven km far from the booked one... it was a trouble for me and even then oyo is charging cancellation fee from me... I could not understand and have complaint regarding this...

thanx and regards

Deepak Sharma
Complaint marked as Resolved May 28, 2019

Complaint Status

[Apr 23, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Apr 26, 2019
Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Team OYO.
Verified Support
OYO Rooms Customer Care's response, Apr 26, 2019
We believe our relevant team contacted and communicated the needful. Take this inconvenience as an exception. We assure you a hassle-free stay in the future. Feel free to let us know if you need any further assistance.
Team OYO
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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    Oyo Rooms - cancellation charges