[Resolved]  Oyo Rooms — Cancellation charges refund issue

I booked a hotel with booking ID : B2TC1996 in OYO. The hotel denied my checking asking for local id proof and the hotel guy told me to cancel booking. After cancellation, they charged my entire payment as cancellation charges. I tried to call them many times. They will say transferring call but no use. No refund. Kindly help me in this.
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Oct 4, 2022
Complaint marked as Resolved 
Resolved in 3 days. This site is very useful. I didn't expect this will happen.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2022
OYO Rooms Customer Care's response
Dear Bhaskar,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO
Verified Support
Sep 29, 2022
OYO Rooms Customer Care's response
Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO
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let me know i[censored] r interested to go to court on this frauds...i am ready

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